Frequent Disconnects with Huawei E620 and VM 128K SIM

[sean12]

Just spoken to Rugan again, they're going to send me another 128K SIM. He said this is is the first they're heard of this problem.

Lucky you to be offered a 2nd 128 SIM. I am still waitng to get the 1st one or any information form VM.

Sean

[ginggs]

Lucky you to be offered a 2nd 128 SIM. I am still waitng to get the 1st one or any information form VM.

I wouldn't count myself lucky, I've been waiting since the 6th of July to be able to use my datacard on Virgin Mobile.

I was told on Thursday they would do the SIM swap, "reprogram" the new SIM, test it, then send it to me and that my current 128K SIM would be deactivated and I wouldn't be able to use it over the weekend.

The new 128K SIM arrived by courier today. This evening I put it in my phone to activate it before putting it in the datacard, and found it had no signal. Then I realized they hadn't already done the SIM swap, this was confirmed when I put my current 128K SIM in my phone and it got a Virgin signal. So who knows if they actually did "reprogram" the SIM and test it, or whether I just got another one the same as I already have.

[ginggs]

Trying out my 2nd 128K SIM, behaves just like the first, my datacard still seems to reset from time to time, losing the internet connection.

Results from: http://212.19.68.252/speed.html

First 128K 113383 msecs: Download speed = 1156 Bytes per sec, Approx = 10K bits per sec
Second 128K 160972 msecs: Download speed = 814 Bytes per sec, Approx = 7K bits per sec
Third 128K 146350 msecs: Download speed = 896 Bytes per sec, Approx = 7K bits per sec
Fourth 128K 161843 msecs: Download speed = 810 Bytes per sec, Approx = 7K bits per sec

Results from: http://www.telkom.co.za/attheoffice/...dsl/speed.html

Estimated line speed: 15.3 (kilobits/second)

To top it off, Virgin's SMTP server, mail.cmobile.co.za appears to be unavailable, so I'm giving up for now.

[Piesang]

Same problem I have. Disconnects and slow speeds. Data card resets and then it have to pick up the sim again.

[sean12]

Same problem I have. Disconnects and slow speeds. Data card resets and then it have to pick up the sim again.

They shoud change their name to Disappointment Mobile.

So much for them shaking up the industry.

I have reverted back to the Tried and Tested MTN.

Maybe in 6 months they will be ready.

I wonder if they will get the number portability right???

Sean

[Piesang]

I know this is the same post as the one under Slow Speeds but it just incase everyone doesn't see it.


Everyone knows that there is problems at the moment with Virgin Mobile Data. Some of us gets constant disconnects and slow speeds.

I for one get disconnects in the evening say between 20:00 and 23:00 and in the morning between 07:00 and 09:00. Most of the other times it's fine with disconnects every now and then but not alot.

My speeds is fine. Mostly between 100kb/s and 180kb/s. Then there is times where I only get 20kb/s - 80kb/s.

I haven't had any problems with not getting connected at all.

I sent a e-mail to Rugan Naicker at Virgin Mobile yesterday. He assured me that they are working day and night to solve this problem. I believe them. I mean, do you guys really think they don't want us all to use their 50c/MB service?

I'll wait, just as I've waited for the 128k sim. We got the new sims, now just wait for the data issues to be solved.

Come one guys, don't be so hard on them. They are using Cell-C's service after all.
Edit/Delete Message

[ginggs]

I believe them. I mean, do you guys really think they don't want us all to use their 50c/MB service?

It wouldn't surprise me if it turned out their 50c/MB service was geared at WAP and MMS services only, and they simply cannot cope with the volumes of data some of us are using.

I'll wait, just as I've waited for the 128k sim. We got the new sims, now just wait for the data issues to be solved.

I suspect our datacards resetting is still due to an incompatiblity with the SIMs. My datacard doesn't behave like that with MTN or Vodacom SIMS, even if the signal drops to zero.

Come one guys, don't be so hard on them. They are using Cell-C's service after all.

That is no excuse.

[Piesang]

That is no excuse.

I think it is a good excuse. Lets say you use Mweb ADSL and Telkom ADLS is down, do you blame Mweb or Telkom?

Exactly the same here. Virgin Mobile can only supply us with the data service that Cell-C provide to them.

[ginggs]

I think it is a good excuse. Lets say you use Mweb ADSL and Telkom ADLS is down, do you blame Mweb or Telkom?

If I chose Mweb and Telkom I could only blame myself.
To answer your question though, its not quite the same, in that case I would be paying Telkom for providing the line, and Mweb for the data. If Telkom's line were down, I would blame them.

Virgin Mobile can only supply us with the data service that Cell-C provide to them.

I only give money to Virgin Mobile, its not my problem which on network they choose to piggyback.

One last thing, how can we be so sure the problems we are experiencing are due to Cell-C's network, I don't see many complaints here from Cell-C data users.

[Piesang]

If I chose Mweb and Telkom I could only blame myself.
To answer your question though, its not quite the same, in that case I would be paying Telkom for providing the line, and Mweb for the data. If Telkom's line were down, I would blame them.

That's why we can't blame Virgin Mobile because they don't take our money without providing us a service.

One last thing, how can we be so sure the problems we are experiencing are due to Cell-C's network, I don't see many complaints here from Cell-C data users.

I may be wrong, but do you think that Cell-C will give the best part of their data service to Virgin Mobile users? I don't think so because they know they will loose their Cell-C customers because everybody will use Virgin Mobile.

[jalize]

Same problem I have. Disconnects and slow speeds. Data card resets and then it have to pick up the sim again.

Got the same problem with my 128k sim. Last night there was no GPRS signal in my area (centurion).

[ginggs]

That's why we can't blame Virgin Mobile because they don't take our money without providing us a service.

What about poor JazzeD who had to download 20MB of email again?
http://mybroadband.co.za/vb/showthre...065#post672065

I may be wrong, but do you think that Cell-C will give the best part of their data service to Virgin Mobile users?

It depends on the arrangement they have made. If Virgin have an arrangement to use only 25% of Cell-C's data network, which would explain the price, they need to advertise this fact.

[ginggs]

I also reported the same problem now. I get frequent disconnects and very slow speeds.

Sent a e-mail to Rugan at Virgin Mobile. Hope to hear from them soon.

Have you got any feedback regarding this problem yet?

[Piesang]

Have you got any feedback regarding this problem yet?

Here is part of the reply I got from Rugan.

There is no problem with dial up and getting connected to the internet but it seem as if the GPRS speeds are effected. We are working on something. Calls come in everyday regarding this issue and I give you my word that we are trying out utmost best to get it resolved.

[ginggs]

Here is part of the reply I got from Rugan.

There is no problem with dial up and getting connected to the internet but it seem as if the GPRS speeds are effected. We are working on something. Calls come in everyday regarding this issue and I give you my word that we are trying out utmost best to get it resolved.

Thanks Piesang, but this seems to relate to the slow speeds most people seem to be affected by. Any feedback regarding our 128K SIMs resetting?