I have been with MTN for three years now - with a previous firm and now recently in my own capacity. I have spent in excess of R30 000 with them over this time. All I asked was a simple favor...
I have two contracts. One is expiring at the end of this month, the other in a years time. I don't want to continue with the one that is expiring, but I want to continue using that number. MTN cannot help me, they say I need to renew the contract for another two years. This is unacceptable and poor.
We are seeing number portability soon, which allows numbers to be ported between different cell networks, but MTN can't even provide a simple courtesy service of swapping two numbers I have on existing contracts. Totally incompetent.
Every day they keep reminding me that cancelling my MTN contract is the best thing i can do. Virgin mobile with no contract... here I come... Anyone want to buy an EDGE data card for R800 pm me.