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Thread: Standard Bank Business Online - Unable to launch application

  1. #1

    Default Standard Bank Business Online - Unable to launch application

    Good Day My company has been having problems connecting to Standard Bank Business Online since Monday 16-09-2013. I kept on trying their support number but hold for up to an hour at times. I did get through to them at one time and was on the phone for over 2 hours uninstalling java and re installing java but to no avail. the lady i spoke to said that it affected everyone after the new role out of Java 7 Update 40, but our company's one branch is not affected (I guess their java was not updated, but I even tried installing the older version Java 7 Update 25 at the branch giving errors, but I still receive the "Unable to launch application" error. Nothing has changed on my proxy settings at all (ISA 2004) and both branches runs the same proxy (isa 2004) with the same rules and everything. I have even opened up all traffic for all users but i still got the " Unable to Launch Application" Java error with "cannot locate resource error in the details pane.

    Please if anyone could assist me, I would be forever grateful.

    Update:SOLUTION Good day All. I have found a solution to our problem: I basically tried everything and made sure that our proxy server(ISA 2004) wasn't caching urls and that any cache if any has been removed but it still gave the same issues. Then I decided to unplug a client machine from our network and connect it to the internet directly by using a 3g card. Cleared all the java cache and made sure that it was updated to the latest version "Java 7 Update 40". It opened up with no issues. That meant that it cached the session that was successful to the following directory: c:\Documents and Settings\user_name\local settings\application data\Sun\Java\Deployment\ or for (windows Vista\Windows 7\8) C:\users\user_name\LocalLow\Sun\Java\Deployment Copy the folder "Deployment" from the machine that opened the applet successfully to a network share. Go to all your other client machines and make sure that you update their Java to the latest version. Once done, copy and replace the Deployment folder from the backup you did to a network share and retry the application. It should now work. I hope this will help someone else, I gave the info to Standard Bank and it apparently helped a few clients already.

    Goodluck!
    Last edited by uncapped_shady; 23-09-2013 at 09:07 AM. Reason: Found a Solution

  2. #2

    Default

    I actually rolled our machines back to 1.7.25 due to same issues

    Check in control panel if the application is listed under Remove Programs and remove all instances of it,then re-access the site
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  3. #3

    Default

    Quote Originally Posted by PsyWulf View Post
    I actually rolled our machines back to 1.7.25 due to same issues

    Check in control panel if the application is listed under Remove Programs and remove all instances of it,then re-access the site
    thanks let me give that a shot and see

    Update: We have tried everything from re installing, clearing browser and Java cache, installing previous versions of java and countless reboots later with the same results. I have asked for one of Standard Bank's Specialists to come out to have a look.

    The error Java code for those interested: Unable to launch the application

    Exception:com.sun.deploy.net.FailedDownloadException: Unable to load resource: (http://download.businessonline.stand...ion-id=0.0.1.6, 0.0.1.6)
    at com.sun.deploy.net.DownloadEngine.actionDownload(U nknown Source)
    at com.sun.deploy.net.DownloadEngine.downloadResource (Unknown Source)
    at com.sun.deploy.cache.ResourceProviderImpl.getResou rce(Unknown Source)
    at com.sun.deploy.cache.ResourceProviderImpl.getResou rce(Unknown Source)
    at com.sun.javaws.LaunchDownload$DownloadTask.call(Un known Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker( Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run (Unknown Source)
    at java.lang.Thread.run(Unknown Source)
    Exception Wrapper:
    java.io.EOFException: Unexpected end of ZLIB input stream
    at java.util.zip.InflaterInputStream.fill(Unknown Source)
    at java.util.zip.InflaterInputStream.read(Unknown Source)
    at java.util.zip.ZipInputStream.read(Unknown Source)
    at com.sun.deploy.net.HttpDownloadHelper.decompressWr ite(Unknown Source)
    at com.sun.deploy.net.HttpDownloadHelper.download(Unk nown Source)
    at com.sun.deploy.cache.Cache.downloadResourceToTempF ile(Unknown Source)
    at com.sun.deploy.cache.Cache.downloadResourceToCache (Unknown Source)
    at com.sun.deploy.net.DownloadEngine.actionDownload(U nknown Source)
    at com.sun.deploy.net.DownloadEngine.downloadResource (Unknown Source)
    at com.sun.deploy.cache.ResourceProviderImpl.getResou rce(Unknown Source)
    at com.sun.deploy.cache.ResourceProviderImpl.getResou rce(Unknown Source)
    at com.sun.javaws.LaunchDownload$DownloadTask.call(Un known Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker( Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run (Unknown Source)
    at java.lang.Thread.run(Unknown Source)
    Last edited by uncapped_shady; 19-09-2013 at 02:36 PM. Reason: Update

  4. #4

    Default

    Having the exact same issue here, will also give std bank support a call tomorrow and post the outcome

  5. #5

    Default

    Quote Originally Posted by Casquared View Post
    Having the exact same issue here, will also give std bank support a call tomorrow and post the outcome
    Thanks for letting me know that I am not the only one pulling my hair out here

  6. #6

    Default

    Business online and Java upgrades is always a PITA. Try uninstalling and downloading latest JRE from java.com (as opposed to anywhere else that you may have manually or automatically updated from.)

    The Java control applet in control panel has proxy settings somewhere in there under network settings. I had a problem once that was solved by specifying the proxy IP and port in there.

    Also, if you can, sacrifice a virgin to the Gods of IT. Personally, I can never find one when I really need one. There should be an App.

  7. #7

    Default

    Quote Originally Posted by InvisibleJim View Post
    Business online and Java upgrades is always a PITA. Try uninstalling and downloading latest JRE from java.com (as opposed to anywhere else that you may have manually or automatically updated from.)

    The Java control applet in control panel has proxy settings somewhere in there under network settings. I had a problem once that was solved by specifying the proxy IP and port in there.

    Also, if you can, sacrifice a virgin to the Gods of IT. Personally, I can never find one when I really need one. There should be an App.
    Ha ha Thank you for that bit of humor at the end there, I really needed that as my week so far has been all but humorous

    Regarding the proxy settings in the java CP, I have tried them all to no avail. (clearing the Java cache and IE history/cookies and rebooting after each change). I just cannot get it to work. It is almost like having an old DNS cached and I just need a new Public DNS address to make it right but it isn't that simple. It never is.... I also thought that it could maybe be my ISA 2004 cached urls but url caching is not even turned on. Strange thing is, my other branch has exactly the same setup and ISA 2004 with the same rules and they are working just fine. Strange indeed.

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