Switched to new compulsory Sentech MyWireless contract end 2006. Average monthly broadband usage 2006 (pre new contract) was under a Gig (their figures) p/m. After new contract it jumped to 1.79 Gigs for November - a 102% increase!! To compound this, I was in the USA and did not use MyWireless for 2 weeks during that time - 14 to 26 Nov 2006. Airline tickets to prove it!
Ditto for month Dec 2006 between 20.12.06 and 31.12.06 when I was on holiday and my modem was unplugged and in a safe. Meldene Security to confirm this! To make it more rediculous, my usage for the whole of Dec is double my annual 2006 average. A huge usage of 1 Gig between 26 and 31 December!! Sentech says 'sorry, not our problem', 'we will escalate your querie'.
I should be paying R450 p/m and now my average bill is R1,000 p/m. I am now not paying them until they decide to listen to me and they will probably cut me off soon. So, i need help fast!
This is daylight robbery by a parastatal. I want to get rid of them coz they are ripping me off but I invested R4,000 in a router and modem. Where can I take my complaint if they don't want to talk to me? Is there anyone with a similar problem? Can we form a collective verbal assault club and make them listen to us? Do I have any alternatives?