IS Uncapped Fibre Problem

[Shrap]

I currently have 512 Uncapped Fibre ADSL with IS. Over the last week the amount of international packet loss has been unacceptable.

Trace route to a European server:

IS Uncapped Fibre

Tracing route to prs-b2-link.telia.net [80.91.251.114] over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  *.*.*.*
  2    37 ms    37 ms    31 ms  196.211.128.109 
  3    36 ms    34 ms    35 ms  196.36.80.217 
  4    34 ms    34 ms    35 ms  196.26.96.195 
  5   291 ms   481 ms   507 ms  core2b-rba-gi8-0-0.rtr.isnet.net [196.26.0.9] 
  6   290 ms   293 ms   291 ms  168.209.160.225 
  7   293 ms   292 ms   288 ms  core1b-ny.nmszone.is.co.za [168.209.244.3] 
  8   357 ms     *        *     g0-3.na22.b001362-1.jfk01.atlas.cogentco.com[38.104.66.89] 
  9   356 ms   359 ms   361 ms  p12-0.core01.jfk02.atlas.cogentco.com [66.28.4.10] 
 10   356 ms   359 ms   362 ms  t3-1.mpd03.jfk02.atlas.cogentco.com [154.54.5.238] 
 11   372 ms   366 ms   374 ms  t9-4.mpd01.dca01.atlas.cogentco.com [154.54.6.138] 
 12   362 ms   368 ms     *     v3498.mpd01.dca02.atlas.cogentco.com [154.54.7.6] 
 13   370 ms   361 ms   361 ms  t2-2.mpd01.iad01.atlas.cogentco.com [154.54.1.78] 
 14     *      434 ms     *     ash-bb1-geth7-3-3-0.telia.net [213.248.88.41] 
 15   436 ms   433 ms   445 ms  nyk-bb2-link.telia.net [80.91.250.18] 
 16   434 ms     *      441 ms  ldn-bb2-pos6-0-0.telia.net [213.248.65.209] 
 17   461 ms   430 ms   457 ms  prs-bb2-pos6-0-0.telia.net [213.248.65.114] 
 18   439 ms   438 ms     *     prs-b2-link.telia.net [80.91.251.114] 
 19   440 ms   440 ms   444 ms  prs-b2-link.telia.net [80.91.251.114]

Now the same trace with a SAIX unshaped account

Tracing route to prs-b2-link.telia.net [80.91.251.114] over a maximum of 30 hops:
  1    11 ms    11 ms    11 ms  dsl-146-32-01.telkomadsl.co.za [165.146.32.1] 
  2    11 ms    10 ms    11 ms  196.43.24.21 
  3    12 ms    11 ms    12 ms  196.43.24.21 
  4    11 ms    11 ms    12 ms  rrba-ip-lir-1-ge-0-0-2.telkom-ipnet.co.za [196.43.9.121] 
  5   256 ms   257 ms   256 ms  ny-ip-dir-globalc-pos-3-0.telkom-ipnet.co.za [196.43.18.97] 
  6   258 ms   258 ms   260 ms  nyk-i3-geth3-2.telia.net [213.248.82.237] 
  7   258 ms   263 ms   257 ms  nyk-b1-link.telia.net [213.248.82.141] 
  8   255 ms   256 ms   255 ms  ldn-bb2-link.telia.net [80.91.249.250] 
  9   263 ms   264 ms   264 ms  prs-bb2-pos6-0-0.telia.net [213.248.65.114] 
 10   264 ms   264 ms   264 ms  prs-b2-link.telia.net [80.91.251.114]

From what I understand, the link is supposed to be on the SAT cable?

I dont know if anyone on these forums uses this product from IS, but if you do, please let me know if you having similar problems.

Thanks

[Syndyre]

I tried running a tracert to that server and had similar problems over 1MB IS uncapped satellite.

[Shrap]

I used to have the satellite connection, but the whole reason I changed was because of the high latency and packetloss. 2 weeks ago my pings to that same server were 250ms on the fibre connetion. The problem is that IS have confirmed that I am still on the fibre link =/

/shrug

[Syndyre]

Well my pings to that server are around 2000ms so it could be worse.

[LabAnimal]

well... i somehow doubt i'm routing via fiber... but IS is DAMN slow today!. I'm getting better speeds on dialup!. What's going on!??!???!???!!

[Syndyre]

My speeds are fine, latency's just not great. What IS account are you using?

[LabAnimal]

uncapped 384k. speed seems to be better... but this usually changes during the day...

[Pr⊕phet]

Over the last week the amount of international packet loss has been unacceptable.

not in rsa