Quick question

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GreatBigMouth

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I've thought this over a bit. It's the end of the month, and I've just been capped. However, the BW monitor allows me to continue with normal speeds yet again (until I reboot of course). Now, what is the chance that iBurst will subtract the data that I use above my data limit today from the next month?

Mr H and Michael I would appreciate your comments. :p ;)
 
iBurst will NOT deduct the extra hi speed data from next months quota, just make sure that you disconnect BEFORE midnight tonight, and to be on the safe side reconnect after 12:05

It's not your fault their BW monitor is wacky, and I have a feeling the damn monitor has a lot to do with some other problems we experience with some IPs.
 
Too bad it's not wacky this month around here, but nothing will be subtracted except in the way Mr.H pointed out.

That could happen from your capped usage too though.
 
Well that's good to hear. So because of their crappy BW monitor, in theory, I'm actually uncapped today!

Well done iBurst! :D :D :D
 
Oh.. haha well I've just noticed that I am the same.

Uncapped for today, no apprent reason. Unless iBurst have forgotten on which day April ends and reset our bandwidth early. But a quick look at the bandwidth monitor shows I still have 78mb left, simply because it hasn't refreshed since I got capped.
 
Looks like I just missed the deadline. It shows I have 5MB left, yet I've downloaded more than 200MB today. :) :D

EDIT: My bad. It shows 50MB left, not 5. I've always been poor with numbers. :p
 
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Ekhaatvensters said:
But a quick look at the bandwidth monitor shows I still have 78mb left, simply because it hasn't refreshed since I got capped.
Click to expand...

The BW monitor works separately from the BW usage shown in emails or the webpage, as I am capped but according to the webpage I'm far from been capped even though I know I've passed my monthly quota.

Thinking about emails, the last BW email report I received was on the 20th of this month, so I guess thats gone on the blink again.:eek:
 
*&$(^#*! #**#$%@

:mad: :mad: :mad:

Would you believe it??????? Here I am blubbering about bandwidth being stolen, and then... wait for it...... I FORGET TO REBOOT MY MODEM!!!!!!!!!!!!!! Woke up this morning with 2.56GB on my account! Damn that BW monitor! :mad:

Is there someone I could contact besides the incompetent helpdesk or accounts department?

GBM
 
Ed fixed it for me in the past. I almost for got he was gone :(

Your next best bet would be Henry and Carlo (actually i don't remember their names) from the support blog on the iBurst site. They seem to have taken over Ed's job there temporarily. Otherwise Shaun Green might be able to assist, he posted his number here a while back, do a search, I don't want to post it again.
 
I contacted both Henry and Carlos directly through their e-mails. Henry responded asking for my UTID, but I haven't heard from him since. Carlos responded as well, yet he transferred the matter over to the HelpDesk. I've sent them my UTID, etc. I guess all I can do now is wait for them to respond.
 
PULLING MY HAiR OUT HERE!!!!!!

It seems that the helpdesk doesn't understand my situation! According to their records, I only used about 50MB on 30 April, yet I downloaded more than 800MB. Apparently I've used over 1000MB on 1 May while I was sleeping, according to the screenshot they sent me. So basically, their understanding is that I'm a lying bastard and wasting their time! They keep on saying that they will only subtract the amount used AFTER 12AM from the next month's quota, yet that amount is only 211MB!

So how, IBurst, did I end up with almost 1GB short if that amount is barely above 200MB? :confused: :mad:
 
Because that 1GB which you used on the 1st, is simply the session disconnecting (and being counted) after the start of the new month.

They say they will only subtract the amount used after 12AM... well I guess thats what they try to do, but it is definitely NOT what they do.
 
Ekhaatvensters said:
They say they will only subtract the amount used after 12AM... well I guess thats what they try to do, but it is definitely NOT what they do.
Click to expand...

I couldn't agree more. What makes the matter worse, is that they transferred the issue to the helpdesk. :rolleyes: Any idea where I can get Carlos DaCosta's number? I've sent a message on the blog to him explaining that his damn helpdesk doesn't quite understand what I'm trying to explain to them. :mad:
 
Damit GBM!!!! did you not read my first post in this thread where I warned you to "disconnect BEFORE midnight".:(

There is no "Ed" here anymore so good luck getting the "stolen" bandwidth back from whoever took over from him.:rolleyes:

EDIT: at least with Ed we were dealing with him on a personal basis, whereas now we're dealing with the rest of the "troop" who firstly can't think for themselves and secondly do not care 2 sh!ts about helping anyone.
 
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Well I'm expecting a call from Carlos on Monday. Hopefully he can sort out my problem since it seems that he's the only one who really cares (even if it's just a bit). :(

PS: MrH, yeah I did read your post. Yet, can you blame a guy if he falls asleep at 23:30? :p
 
GreatBigMouth said:
Well I'm expecting a call from Carlos on Monday. Hopefully he can sort out my problem since it seems that he's the only one who really cares (even if it's just a bit). :(

PS: MrH, yeah I did read your post. Yet, can you blame a guy if he falls asleep at 23:30? :p
Click to expand...

1] The difference is that Ed would have attended to it when he got your email and NOT wait until Monday, I know this from personal experience.
Then again anyone who tried as hard as he did to help I should have expected him to leave that incompetent company.

2] Hmmm, yes I do blame you as you should have disconnected before you fell asleep since now you see all the stress and extra posts because of that silly mistake.:p

I guess thats something you won't forget again.:D
 
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