I have just joined up with Cell C and have experienced such bad service it is unbelievable - surprising bearing in mind that my line has been activated for just over a week, made just one call on this cell c line(to their customer service call centre) but spent almost R50 of my previously trusted vodacom contract trying to get it sorted.
This contract is with Cell c connect, done over the fone received via courier - but received no documents relating to the contract. After having a row after row with customer service staff and supervisors i'm still left with a service that i am not happy with AT ALL, and am still waiting on a call back from a supervisor (a week later) from cell c connect to try resolve the problem. I have also sent an email to the customer service addy diplayed on the cell c website describing my experience and problems, and am still waiting 5 days later.
Can someone please advise me on whom i can speak to, to resolve this for me and most importantly, to instill confidence in this network i have just joined.