right, so I just got off the phone with tech support after waiting for 30minutes...I phoned @ 00:00 and got through at 00:30. What the hell?!?! There is no way in hell that there are 100 other guys like me that phone at 00:00. and even in the hypothetical situation that there were in fact some other people with the same plan as me, then Telkom should have more staff to handle the call volumes they receive. I mean seriously! it's rediculous! I actually don't know why I'm surprised...actually I'm not...I'm just so frustrated!!!