Customer service: The best and worst telecoms providers

[sandmanm34]

In the land of the blind the man with one eye is king...

[Gekco]

"A telephone company (or telco) provides telecommunications services such as telephony and data communications. Most of the largest telcos, whatever their origins, are or were at one time nationalized or state-regulated monopolies. These monopolies are often referred to, primarily in Europe, as PTTs.

Telcos are also known as common carriers, and in the United States as local exchange carriers. With the advent of cellular telephony, telcos now include wireless carriers, or network operators.

Most telcos now also function as internet service providers (ISPs), and the distinction between telco and ISP may disappear completely over time, as the current trend for supplier convergence in the industry continues."

http://www.google.co.za/search?hl=en...ompany&spell=1

http://en.wikipedia.org/wiki/Telecommunications_company

So seemingly only a few providers have been listed here (at least in the poll...)

[McT]

So nobody found a link to this year's report/results? Pity.

[ToxicWazte]

ITWeb have published an article about this, and 2 follow stories on this, as follows:

MTN wins customer service prize - original article. Read the comments section.

After all the complaints (and at least 1 email from me), the auhtor of the article, Candice Jones did a follow up.

Customers not so serviced

Then MTN responded - as follows: MTN reacts to complaints

Very interesting read. I wonder if myBB will ever do a follow up story as well.