Recent content by AfriNatic

  1. AfriNatic

    Afrihost Fibre Feedback

    Ok thank you, on Fibre we definitely don't block any ports. Do you only experience this when connected to our network only?
  2. AfriNatic

    Afrihost Fibre Feedback

    They will definitely be able to see where the hold up is and hopefully fix it. Again I'm sorry about this.
  3. AfriNatic

    Afrihost Fibre Feedback

    Which internet connectivity package do you have with us?
  4. AfriNatic

    Afrihost Fibre Feedback

    Yes this is definitely not where it needs to be. I am sure that our fibre team will be able to get the speed where it should be. I have already arranged that someone calls you back.
  5. AfriNatic

    Afrihost - Pure Fibre Feedback Thread

    Yes we will definitely have it on record if he is an existing client of ours.
  6. AfriNatic

    Afrihost - Pure Fibre Feedback Thread

    I already have our technical team looking into this, I need to be here attending to any queries you may have. But I can assure you I have a good support team to attend to what I'm not able to.
  7. AfriNatic

    Afrihost Fibre Feedback

    I'm really sorry that the upgrade is taking longer than we would have liked, I have just asked someone from our fibre team to call you so that we can get the line speed where it needs to be.
  8. AfriNatic

    Afrihost Fibre Feedback

    That actually shouldn't be the case, let's look into why you're not getting 20Mb on your end. Can you firstly restart the CPE and plug your laptop directly to the CPE to test again?
  9. AfriNatic

    Afrihost Fibre Feedback

    Hi Rickster, by default we don't block any ports. Can you advise what service you use with us?
  10. AfriNatic

    Afrihost Fibre Feedback

    Oh no wingnut771, not sure what that's about. Can you PM me your account number and I will look into this and advise accordingly.
  11. AfriNatic

    Afrihost - Pure Fibre Feedback Thread

    Please do, it might be helpful.
  12. AfriNatic

    Afrihost mobile app still sucks

    Afrifella had a family emergency and has been on leave, I'm so sorry that you haven't had feedback on this but I'm here now. Unfortunately we don't have access to the data daily usage with the service that you have with us, we resell this product and don't have full control over this. Have you...
  13. AfriNatic

    Afrihost - Pure Fibre Feedback Thread

    There's so many factors that could be affecting your experience so it's a tough one, do you find that the ping is consistently high?
  14. AfriNatic

    Afrihost - Pure Fibre Feedback Thread

    Can I just confirm if you connect via LAN cable? And do you not have anything else running in the background?
  15. AfriNatic

    Afrihost Support Test Failed

    The social media team isn't available but our support team will be available after hours until 11pm and on weekends. You can mail them on support@afrihost.com.
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