I find it odd that Openserve just accepted and installed your Pure Connect DSL and then the they killing the ISAM. I will esquire from our service manager what is the way forward. For now we suggest you use it until it gets cut off by Openserve and we take it from there.
I have deleted your email for security reasons. Since you are a direct client of Rain please send them a private message here
Right now it's a Metrofibre Gauteng issue that we are confident that we with Metrofibre and their Vendor can find solutions too. It's been an ongoing issue that has cause inconvenience to our clients and I would like to extend my apologies for this. We take our clients seriously and we wish to...
We still working with MetroFibre and their vendor Calix to find a solution to these issues most MetroFibre clients are experiencing. The notices will remain on the website until we have found a solution. I do apologise for the issues you are experiencing.
I see you have also posted in the Rain thread. Is your issue related to an Afrihost account? If so I would like to assist. if it's related to Rain directly they will be able to assist in that section of the forum. :)
Not at all. I just want to rule it out as a possible issue and gather as much info as possible. Just logging a fault the FNO is going to laugh at the fault. When I log a fault or ask NOC to have a look I want to show them we did everything the issue is not at the clients premises.
If a new order is placed once the line is installed the ISP gets billed. The best way is to arrange an appointment for the install closer to the time but that might not always be a viable option because if there is a B number in the holding pool for the address Openserve will automatically...