Recent content by ctjayman

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    Cool Ideas Fibre ISP – Feedback Thread 4

    The issue is still there. Openserve messaged me here and asked for the ticket number so that they could follow up. They reply saying they've reset the port - you guys did that last week and nothing improved. I presume they've now closed the ticket. My sister just did a speedtest - 45.7/36.5 on...
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Thank you for the offer! PBCool has followed up with the support team and they've logged a ticket with Openserve.
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Plattekloof 3
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Thanks! Unfortunately, my family members have phoned support and they are keen to try what support recommends to them...haha! So I've reminded them to let me handle the communication.
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Thank you! I'd appreciate that. I'm having to bear the brunt of their complaints. Haha!
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Even when devices are connected via ethernet, the internet performance is the same. It's at the point that we are considering canceling because my sister cannot work effectively for work. I managed to correct their SSID remotely so all their devices can connect to the wifi again but performance...
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    Cool Ideas Fibre ISP – Feedback Thread 4

    I need some urgent help. My parents moved houses recently - they went from Vumatel / Cool Ideas to Openserve / Cool Ideas. The transfer of everything went smoothly but ever since load shedding increased a few weeks ago, their internet has been terrible. The line drops at times, download speeds...
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