Recent content by Frogfoot Fibre

  1. Frogfoot Fibre

    How a fibre rollout in Strand went wrong

    Hi there, you are welcome to contact ftth@frogfoot.com for assistance.
  2. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Hi, kindly find that there are no outages in your area at the moment and the maintenance work has been completed. Please log a ticket with your ISP if you are still down or experience any further issues.
  3. Frogfoot Fibre

    Slow bandwidth at night .

    Hi there, Unfortunately we rely on set communication channels to assist end-users, and therefore need ISPs to log tickets with us. You are welcome to follow up with us, if you have not received feedback from your ISP and it is an ongoing issue that is not being resolved, by providing us with...
  4. Frogfoot Fibre

    Slow bandwidth at night .

    We are sorry to hear that you are experiencing issues with your Fibre! Please report this directly to your internet service provider who will need to log a ticket with us and liaise directly with our support department to investigate.
  5. Frogfoot Fibre

    How a fibre rollout in Strand went wrong

    Hi there! We apologise for the inconvenience caused due to the build and we are happy to respond to all your concerns. Please email FTTH@frogfoot.com with your details and we will investigate accordingly.
  6. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Hi there, we are currently experiencing an outage in PE and are working to resolve it as soon as possible. We apologise for the inconveniences caused during this time.
  7. Frogfoot Fibre

    VOX/Frogfoot

    Hi there, unfortunately we had an outage in George earlier, which has been resolved. If you are still experiencing issues with your connectivity, please log a ticket with your ISP so that we can investigate if needed.
  8. Frogfoot Fibre

    Frogfoot Port Elizabeth

    We are unfortunately experiencing an outage in PE at the moment. Our senior engineers are investigating and trying to get the issue resolved as soon as possible. We apologize for the inconveniences caused. https://www.frogfootfibre.com/frogfoot/myaccount/home/networkstatus/status.jsp
  9. Frogfoot Fibre

    Frogfoot Port Elizabeth

    You have been rerouted back via Cape Town. Could you please test again and let us know if things are looking better?
  10. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Hi there, we are sorry to hear that you are experiencing issues with your Fibre. Can you please please provide us with your FRG number?
  11. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Hi there, please see our recent article on capacity in PE. https://mybroadband.co.za/news/fibre/360215-why-afrihosts-port-elizabeth-fibre-traffic-is-routed-through-joburg.html
  12. Frogfoot Fibre

    Cool Ideas Fibre ISP – Feedback Thread 3

    Hi there, we were unfortunately experiencing an outage in the Cape Town area, but it should be resolved. Please contact your ISP if you are still experiencing issues. Sorry for the inconvenience.
  13. Frogfoot Fibre

    Frogfoot in Glencairn

    Hi Andrew, We apologise for the delay in your Fibre installation, but there are special circumstances that have lead to this long waiting period. We can confirm that the install was done by Nano Fibre and provisioning failed. Unfortunately there are some technical issues involved in the...
  14. Frogfoot Fibre

    Frogfoot in Glencairn

    Hi there, sorry to hear that you have been struggling. Could you please provide us with your FRG number or the FF reference number of the ticket?
  15. Frogfoot Fibre

    Cool Ideas Fibre ISP – Feedback Thread 3

    Hi there! We were experiencing an outage in some precincts in Cape Town, but services were restored after a remedy was applied. Network engineers are still evaluating & diagnosing the root cause. Sorry for the inconvenience.
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