@ mk1.. We apologize for the Inconvenience cause during this period.
The delays regarding the Xk3y's were primarily due to an unexpected delay in supply. Our previous ETA was extended from two weeks to almost two months by our supplier. We initially relied on simply putting updates on the Xk3y Page but when we couldn't get an accurate enough ETA we didn't post any updates until we became absolutely sure that we were about receiving stock.
We since added a Tracking System to keep clients informed and prevent a repeat of the communication gap experienced during that dark period.
The delays regarding the Xk3y's were primarily due to an unexpected delay in supply. Our previous ETA was extended from two weeks to almost two months by our supplier. We initially relied on simply putting updates on the Xk3y Page but when we couldn't get an accurate enough ETA we didn't post any updates until we became absolutely sure that we were about receiving stock.
We since added a Tracking System to keep clients informed and prevent a repeat of the communication gap experienced during that dark period.