Recent content by Stewie

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    Cool Ideas Fibre ISP – Feedback Thread 4

    Support will get back to me tomorrow, it's too complicated, Kudos to Buhle for flat out admitting he has no idea what the problem could be, and explaining that he will try X Y and Z first, and after a series of multiple phone calls, looks like a technician will need to be called in, which I...
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Sorry for slow response been offline/on phone with support. Netgear Nighthawk R6120 - not the issue. Yes did dial up connections plugged into ONT while on phone with support and its being shown as 100/100 on my side (support confirmed that my connection was showing as correct initially, then...
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    Atomic Access (or others) - Reviews?

    We have previously had a DM conversation, which got abandoned because someone else from support called and 'fixed' my problem, briefly.
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    Atomic Access (or others) - Reviews?

    We did converse in DM at one point - following the thread is impossible with the amount of other queries hence I'd rather paste screenshots etc in pvt.
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    Cool Ideas Fibre ISP – Feedback Thread 4

    LOL I've been paying for a 250/500meg line and Cool Ideas has been throttling me to 100/100 the entire time. Still throttled after speaking to support. Blatant theft.
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    Atomic Access (or others) - Reviews?

    Hi guys I'm fed up with Cool Ideas (looks like everyone is) and them not giving a ****, so its time to move on. Spending more time disconnected than connected lately. Trying to find an ISP that will both provide support in under an hour, and actually fix problems that are happening. So on...
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Please escalate, Immediately - COOL-20220503-925805 I cannot deal with these disconnections anymore, at first it was a few seconds but now its 5minutes+ offline at a time. You're also welcome to DM me since this problem has been ongoing since I joined Cool Ideas without proper resolution.
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    COLD ideas.

    Quite honestly the call center staff I've dealt with have been pretty good in most regards, empathetic, understanding, helpful people - except for the fact that its such a complex/unique situation most couldn't understand it and didn't know how to solve it. The ones behind emails on the other...
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    COLD ideas.

    I've been on #1 for nearly 20minutes now. Each department has a different story/idea of what's going on. Alya seems to be a goddess amongst the chaos.
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    COLD ideas.

    Already 20 minutes deep and 6 department transfers trying to get to the root of the problem.
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    Cool Ideas Fibre ISP – Feedback Thread 4

    That's an insult to dogs.
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    COLD ideas.

    I'm too pissed off to stay quiet about this anymore. They've ****ed up every step of the way, repeatedly. Itumeleng was world class on support, but literally everyone else I've interacted with has sent a generic response and not given half a **** as to anything that's going on. In fact at...
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    COLD ideas.

    When you send an email asking why the internet is off and get a response like this. Can a human read a message and answer a question? Is that too much to ask for?
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Yeah I have to now cancel the line that cool ideas tricked me into applying with them thinking they would actually be a working ISP and move over to Afrihost. What a ****ing ballache.
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    COLD ideas.

    Mid November my mother passes after a long tough battle with cancer, I was looking after her and living here (and the line was in her name). I inform Cool Ideas mid October. They ask for the death certificate, I send, and I ask, again who can I pay money to so that the connection doesnt get...
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