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Question of the Day: Have you ever been to an airshow?
Cool Ideas Fibre ISP – Feedback Thread 6
- Thread starter CoolEscalator
- Start date
Hi there. Seems to be okayish for a 30/30 line on the web
Ping - 4 ms
Download Mbps 22.51
Upload Mbps 24.65
Know that Youtube seems to be a constant problem all over but yes struggling with it mostly
HI there, thank you for letting me know, Will share with our team accordingly
Hi there, if you are having speed related probblems, there may be an underlying issue with the line, unless these are wireless tests?
If this is a LAN test, I would recommend logging a ticket with our support team for further investigations.
Overall responsiveness seems to be improved, and haven't had any sites giving me problems over the last 24 hours or so. Could be placebo but will monitor.
HI there, thank you for reaching out.
There are some issues our teams have picked up with purple forrest, and we are actively attending to the matter, and engaging with Purple forrest accordingly. Your time and patience is much appreciated
DrJohnZoidberg
Honorary Master
My internet down in West Beach, Octotel. Anyone else?
DrJohnZoidberg
Honorary Master
It’s back now
Do you guys ban devices for repeated pppoe connection requests?
My Mikrotik seems to be buggy and kernel fails and reboots when you max the upload bandwidth
I've tried another router and dialling up through a PC and not getting any connection , I can however see the CISP bng on a pppoe scan
My Mikrotik seems to be buggy and kernel fails and reboots when you max the upload bandwidth
I've tried another router and dialling up through a PC and not getting any connection , I can however see the CISP bng on a pppoe scan
@CoolEscalator things are still messed up. May I enquire what the problem is and is it going to take long to fix?
Hi,
My internet has been unusable for the past two and a half days. Cool Ideas support has informed me that the issue lies with my fibre provider, Vodacom.
At the moment there seems to be very little transparency about what is actually being fixed or how long the resolution might take. I work from home, so being without a stable connection for this long is a serious problem. I’ve never had to sit for two days without usable internet. I simply can’t work remotely under these conditions.
Could someone please provide more detailed information on what the issue is, whether Vodacom is actively working on it, and an estimated timeframe for resolution?
For reference, I’m located in the Uitzicht – Durbanville area.
PS: I can't share a speedtest, because I can't even open the website
My internet has been unusable for the past two and a half days. Cool Ideas support has informed me that the issue lies with my fibre provider, Vodacom.
At the moment there seems to be very little transparency about what is actually being fixed or how long the resolution might take. I work from home, so being without a stable connection for this long is a serious problem. I’ve never had to sit for two days without usable internet. I simply can’t work remotely under these conditions.
Could someone please provide more detailed information on what the issue is, whether Vodacom is actively working on it, and an estimated timeframe for resolution?
For reference, I’m located in the Uitzicht – Durbanville area.
PS: I can't share a speedtest, because I can't even open the website
Hi there. Thank you for letting me know. So there seems to be an issue with the AR you connect on. A lot of changes have been made. But progress has been slow since the team has to wait till peak time to see if there is any improvement. I can also drop your session to connect you on a different AR if you prefer?
Hi there. Thank you for reaching out. Are you able to provide me with your #COOL ref so that I can check for you?
Hey, thank you for the reply. Will connecting me to a different AR have any kind of negative affect or something? Sorry if it's a stupid question.
TheLostPacket
Well-Known Member
No it shouldn’t have any negative impact
It is just connecting you to another access router
Nope. No difference. You just won't be connected on the device having temporary issues at the moment. Apologies I didn't recommend this sooner, however I did think it would have been resolved by now.
That sounds good to me then. If you could please do that for me
Thank you @TheLostPacket for also confirming.
Thanks, All doneThat sounds good to me then. If you could please do that for me
Thank you @TheLostPacket for also confirming.