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  1. TristiaanMTS

    Mind The Speed Support

    Hi DS_, Our cancellation policy requires the return of the router if you cancel your contract within the first 12 months. However, since you've been with us for over five years, which is beyond the warranty period, the router has become your property.
  3. TristiaanMTS

    Mind The Speed Support

    Hi DS_, Thank you for your inquiry. When you choose our free router option, it comes with a one-year warranty. During this period, if our support team determines the router is faulty, we'll replace it. After the first year, the router becomes your property. If it malfunctions after the...
  4. TristiaanMTS

    Mind The Speed Support

    Hi @SkillBeatsAll Thank you for your inquiry about IPv6 support. We understand the importance of IPv6 and its role in modern networking. Unfortunately, we currently do not offer IPv6 support within our services. We recognize the need for IPv6 compatibility and are actively exploring options...
  5. TristiaanMTS

    Mind The Speed Support

    Hi @Squidcor With our upstream provider identifying a congested segment, they are rerouting traffic via alternative paths to optimize network performance. While the current path is optimal, you may experience temporary increases in latency as the provider monitors and selects the most...
  6. TristiaanMTS

    Mind The Speed Support

    Hi @Squidcor We're reaching out with an update regarding the latency you've been experiencing. Our upstream provider identified a congested segment between South Africa and London on the international link. They've rerouted traffic to alleviate the pressure, but there might be a temporary...
  7. TristiaanMTS

    Mind The Speed Support

    Hi @Spoed Hope you are well, I have looked into your ticket that is with the support team this matter is being dealt with our core network team, However this issue of yours with the address go.pstmn.io. has been logged with the company of this server postman.com As we can see the go.pstmn.io...
  8. TristiaanMTS

    Mind The Speed Support

    Hi @VegOtter , Thank you for your information, I have opened a ticket with out Support Team. We will further investigate the issue and if we require any further tests or information we will send you an email.
  9. TristiaanMTS

    Mind The Speed Support

    Hi Ccrause, Hope you are well, As above, moving forward, we'll be using the Zyxel EMG-3525-T50C router for our customers. It's a solid option that works great with our network. However, I will be upfront – we do not offer OpenWrt firmware on our routers. Regarding the upgrade of your router...
  10. TristiaanMTS

    RSA Web - they are getting worse

    Hi ejozi, We currently still have our BF Promotion still running. You get 2 months free from date of activation plus your migration/activation is also free. You can see our packages we offer on our website: www.mindthespeed.co.za
  11. TristiaanMTS

    RSA Web - they are getting worse

    Hey Guys, Have a look our Mind The Speed website, we have free activation/migration as well as we still have our BF promo running where you get 2 months free. Our website: www.mindthespeed.co.za
  12. TristiaanMTS

    Mind The Speed Support

    Hi , Please excuse the Typo in the email address. Email:[email protected] Number: 086 999 0161
  13. TristiaanMTS

    Mind The Speed Support

    Keep in mind that these ISP's might have a different setup on their network with Vumatel, But the issue is with the files we are supplied, which limits us unfortunately.
  14. TristiaanMTS

    Mind The Speed Support

    Hi Stormersfan, While we are enthusiastic about providing these packages, we currently face some challenges due to certain Fiber Network Operator (FNO) limitations. These FNOs restrict smaller packages to areas with lower uptake, making it challenging for us to implement them uniformly. One of...
  15. TristiaanMTS

    Mind The Speed Support

    Hello everyone, Us at Mind The Speed are thrilled to announce our active presence on this forum. Our goal here is to engage directly with both existing and potential customers. This platform offers us a unique opportunity to interact, understand your needs, and provide insights about our...
  16. TristiaanMTS

    Mind The Speed Support

    Thank you for sharing your feedback about the need for 24-hour support. We understand how frustrating it can be to face connectivity issues outside of regular office hours. While we previously considered extended support hours, we found that most issues our customers experience are related to...
  17. TristiaanMTS

    Mind The Speed Support

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