I complained in a thread on an new article on Afrihost service levels and Gian responded.
https://mybroadband.co.za/forum/threads/afrihost-director-greg-payne-on-their-marketing-and-customer-service-strategy.1287715/#post-32924207
I messaged him and he got Irvin from Afrihost to phone me. I...
I Pmd you.
I also used the forum to try resolve it
Here is the link:
https://mybroadband.co.za/forum/threads/multiple-1-minute-disconnects-per-day.1279225/
Does it come with various cables to plug the UPS into the fibre box and UPS into the router? It's that connector into the fibre box that is not standard.
They gamify the rating because they send SMS to review their service but if your issue stays open or takes weeks to get a response from them they don't send you SMS to review them. If they do ask a feedback in 1 in 5 tickets because that ticket they can answer in 2 days, they just ignore...
Please provide details of this reference. You asked but they never sent. I had to log over and over asking for updates and had to disconnect the damn device 2 months after your statement to got an outsourced tech with zero clue about power to come to replace the box but not want to replace the...