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  1. AfriMan

    Afrihost - Pure Fibre Feedback Thread

    I believe Frogfoot had some issues over the past few days and had to roll back some major network changes. They are busy working on this and I am sure things will stabilise shortly. I am on leave right now, but if it continues I will definitely make some noise of behalf of the forumites here...
  2. AfriMan

    MitchellsFibre (Vumatel)

    Chatting over PM. We're gonna do everything we can from our side.
  3. AfriMan

    Afrihost | Pure LTE | Late router delivery

    Hey there I totally understand your frustration. With RICA deliveries, we find they do take a little longer, though we've added a few improvements to make the process better. Please give the courier a little more time to get to you, I promise I will give back whatever we billed in credit so...
  4. AfriMan

    MitchellsFibre (Vumatel)

    Got your PM - will reply there.
  5. AfriMan

    Another negative thread for Afrihost

    I'll do that. I can see you've made up your mind - will make the cancellation process as easy as I can. I can see the ticket has been escalated to the right department, so it should be cancelled as per your request.
  6. AfriMan

    Afrihost MTN Fixed LTE-A Thread

    Put in a good word for me - I've been asking for a pair of Sony Wireless ear buds. He knows the ones I need ;)
  7. AfriMan

    Afrihost MTN Fixed LTE-A Thread

    Don't think there is an issue now. You can PM me and I'll check if there is an issue.
  8. AfriMan

    MitchellsFibre (Vumatel)

    Shot :thumbsup:
  9. AfriMan

    Another negative thread for Afrihost

    I am sure I can get that done for you. I don't think you should be paying a different price if the same product is cheaper for everyone else. Let me look into it for you, just drop me a PM.
  10. AfriMan

    Afrihost MTN Fixed LTE-A Thread

    LOL - he's got our director's ear - I am sure it could happen if he asks ;)
  11. AfriMan

    MitchellsFibre (Vumatel)

    Hey there So sorry about that. Drop me a PM and I'll figure out the quickest way to get you some assistance :(
  12. AfriMan

    MitchellsFibre (Vumatel)

    If the loadshedding goes on for a while, it may also affecting the normal mapping between the ONT device/Mac address and provider network. It shouldn't normally happen, but depends on the extent of the loadshedding.
  13. AfriMan

    Afrihost services and support deteriorating

    I don't know if you understand the nature of the network and product aspect. Even with a reseller agreement, the provider has the control to decide changes they wish to make, and usually are only obliged to inform us so that we can make the necessary arrangements. We are not in a position to...
  14. AfriMan

    Frogfoot performance issues in George

    Definitely - we have to rely on the provider for installations - and remember that many of them were closed from the 15th of December to around the 13th of Jan, though people continued to sign up in that period. But we'll do everything in our power to get our clients connected as quickly as...
  15. AfriMan

    Frogfoot performance issues in George

    Please do contact me - I'll do my best to get you all sorted :(
  16. AfriMan

    Afrihost MTN Fixed LTE-A Thread

    We are investigating. I asked a few posts back that anyone experiencing the issue PM me. Our NOC want to look at their account while the issue is occurring so they can figure out where the problem is and what part of the reset I've been doing fixes the problem. Then they can automate it or...
  17. AfriMan

    MitchellsFibre (Vumatel)

    I'd have to check this out. I know the MF router is a very different device, its like an ONT & WiFi router combined so we don't supply it. I can try and find out.
  18. AfriMan

    Afrihost - Pure Fibre Feedback Thread

    Yeah, please do. Happy to help.
  19. AfriMan

    Afrihost - Pure Fibre Feedback Thread

    We'll get that fixed. Just let me know if you'd prefer the downgraded line and a credit back, or for the line to be 200Mbps for another month. Drop me a PM.
  20. AfriMan

    Afrihost - Pure Fibre Feedback Thread

    If the line isn't with us, we can do anything with it, except cancel our migration order.
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