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  1. AfriGenie

    Afrihost, hopefully you'll answer me here.

    I'm really sorry that you've had this disappointing experience with us. :( I know how incredibly frustrating it is to not receive feedback on your query. Our Team is definitely going to do better!
  2. AfriGenie

    Afrihost, hopefully you'll answer me here.

    :( I'm really sorry about that, this is something that we are working on with our Team to make sure that everyone that is affected by one of these faulty sim cards receive replacements. I should point out, there was also an intermittent issue affecting some of our Cell C Fixed Wireless Clients...
  3. AfriGenie

    Afrihost Capped DSL Feedback

    I've just PM'ed you the test account details, can you please try it out tonight and let me know how it compares.
  4. AfriGenie

    Afrihost, hopefully you'll answer me here.

    :( This is really a disappointing experience for you to have had with us, I'm really sorry about that. We should definitely have been able to get this resolved a great deal sooner. Our Team on Facebook has received your message, and they are in the process of escalating this to our Critical...
  5. AfriGenie

    Afrihost Capped DSL Feedback

    I'll follow-up with AfriGuy. Has your latency returned to normal?
  6. AfriGenie

    Afrihost Capped DSL Feedback

    Can I send you a test account to try out?
  7. AfriGenie

    Afrihost Capped DSL Feedback

    I'm really sorry about that! :( I'm waiting for feedback from our Team about what happened.
  8. AfriGenie

    Disappearing data - Rain + Afrihost

    The usage definitely shouldn't be inaccurate. :( Could you download the Huawei HiLink App and see if similar usage reflects there.
  9. AfriGenie

    Afrihost Capped DSL Feedback

    I definitely need to look into this! Could you post a traceroute to the site or service you are seeing the high latency to?
  10. AfriGenie

    Afrihost Capped DSL Feedback

    The latency on the second to your local exchange is way too high. :( That could definitely be contributing to the poor experience you are having. Could you ping bras.afrihost.com?
  11. AfriGenie

    Afrihost Fibre Feedback

    Can you please PM me your account details so that I can make sure our Team call you.
  12. AfriGenie

    Is Afrihost still providing "pure inernet joy"?

    Are you getting a bounce back message when you try to mail @afrihost.co.za? I can also assist with any questions or queries that you may have.
  13. AfriGenie

    Cell C fixed wireless Dropping signal - very poor service

    Our Fixed Wireless Clients do have the option to migrate to either the Cell C or RAIN network from the ClientZone. By going to Connectivity, selecting your Fixed Wireless and then choosing the Migrate option.
  14. AfriGenie

    Cell C fixed wireless Dropping signal - very poor service

    :( I'm really sorry for the poor experience that you've had. Your connection should be stable for the most part. Can you please Inbox me your details so that I can check what's going on. You can cancel your package in the ClientZone by going to Connectivity, selecting your Fixed Wireless...
  15. AfriGenie

    Cell C fixed wireless LTE

    Are you still struggling to get connected on your Fixed Wireless package?
  16. AfriGenie

    Afrihost Fibre Feedback

    :( That does seem a bit late. I'm sorry about that! Have they called you back yet?
  17. AfriGenie

    Afrihost Capped DSL Feedback

    Thank you for the update! If it happens again tonight, please let me know!
  18. AfriGenie

    Afrihost Capped DSL Feedback

    Thank you! Can you please test your latency to World of Warcraft again and see if there is any change.
  19. AfriGenie

    Afrihost Capped DSL Feedback

    Thank you for running this! Can I ask that you test again and see if there is any change.
  20. AfriGenie

    Afrihost Capped DSL Feedback

    Thanks! Has there been any change or improvement? Are you seeing any other sites or services affected?
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