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  1. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Thank you for the information. Would you mind please providing us with your FRG Number in order for our team to investigate further?
  2. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Good morning, could you please provide us with your Frogfoot Order Number starting with FRG?
  3. Frogfoot Fibre

    Frequent Disconnections - FrogFoot Port Elizabeth

    Hi there, thank you for your message. We are sorry to hear that you have been experiencing issues with your fibre. We would like to assure you that we are dedicated to ensuring that you can enjoy a stable fibre connection and our technical teams are hard at work improving your experience. Our...
  4. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Hi there! Sorry to hear that you are still experiencing issues with your Fibre. The outage in PE has been resolved. Please log a ticket with your ISP so that we can assist you. Sorry for the inconvenience caused.
  5. Frogfoot Fibre

    Packet Loss

    Good afternoon, kindly find that our team has investigated the matter and our NOC team will get in touch with your ISP as soon as possible to troubleshoot the fault in more depth. Apologies for the inconvenience caused.
  6. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Good day, the technicians have confirmed that there is an outage in your area. This has been reported and the teams are working on it with urgency. We apologise for the inconveniences caused.
  7. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Dear Port Elizabeth Residents, we would like to assure you that we are dedicated to ensuring that you can enjoy a stable fibre connection and our technical teams are hard at work improving your experience. We are not currently experiencing an outage in your area, please make sure to report any...
  8. Frogfoot Fibre

    Packet Loss

    Hi there, we are sorry to hear that you have been experiencing issues with your connectivity. As per the feedback provided by your ISP, our team is in contact with them to assist. If you don't receive any feedback, please follow-up directly with your ISP for further assistance. Apologies for the...
  9. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Dear Port Elizabeth Residents, In order for us to improve our service, please note that our team has planned maintenance that is required to be performed in your area between 23:00 (19/10/2020) and 05:30 (20/10/2020). Kindly note that all residents will be impacted. We apologise for the...
  10. Frogfoot Fibre

    Cool Ideas Fibre ISP – Feedback Thread 3

    We are unfortunately experiencing an outage in Tableview, Sunningdale and Milnerton. Our senior engineers are investigating and trying to get the issue resolved as soon as possible. Please keep an eye on our Network Status page for updates...
  11. Frogfoot Fibre

    Power requirements for FrogFoot ONT?

    Hi there, please ask your ISP to assist you with the required information. Apologies for the inconvenience caused.
  12. Frogfoot Fibre

    A Ghost terminated my Frogfoot line

    Hi there, kindly note that we don't load cancellation tickets as this is only done by ISPs. Therefore we must please ask that you address that with your ISP. We can, however, see that a new order was sent through yesterday, and our team will revert as soon as possible. Our sincerest apologies...
  13. Frogfoot Fibre

    A Ghost terminated my Frogfoot line

    Hi there, our sincerest apologies for the inconvenience caused. Unfortunately you will please need to ask your ISP to assist you with this issue.
  14. Frogfoot Fibre

    How a fibre rollout in Strand went wrong

    Hi there, you are welcome to contact ftth@frogfoot.com for assistance.
  15. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Hi, kindly find that there are no outages in your area at the moment and the maintenance work has been completed. Please log a ticket with your ISP if you are still down or experience any further issues.
  16. Frogfoot Fibre

    Slow bandwidth at night .

    Hi there, Unfortunately we rely on set communication channels to assist end-users, and therefore need ISPs to log tickets with us. You are welcome to follow up with us, if you have not received feedback from your ISP and it is an ongoing issue that is not being resolved, by providing us with...
  17. Frogfoot Fibre

    Slow bandwidth at night .

    We are sorry to hear that you are experiencing issues with your Fibre! Please report this directly to your internet service provider who will need to log a ticket with us and liaise directly with our support department to investigate.
  18. Frogfoot Fibre

    How a fibre rollout in Strand went wrong

    Hi there! We apologise for the inconvenience caused due to the build and we are happy to respond to all your concerns. Please email FTTH@frogfoot.com with your details and we will investigate accordingly.
  19. Frogfoot Fibre

    Frogfoot Port Elizabeth

    Hi there, we are currently experiencing an outage in PE and are working to resolve it as soon as possible. We apologise for the inconveniences caused during this time.
  20. Frogfoot Fibre

    VOX/Frogfoot

    Hi there, unfortunately we had an outage in George earlier, which has been resolved. If you are still experiencing issues with your connectivity, please log a ticket with your ISP so that we can investigate if needed.
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