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  1. J

    Cool Ideas Fibre ISP – Feedback Thread 3

    @PBCool Thanks for your assistance today. I also want to say a big thank you to Alex Hlapa from the CI support team. He phoned me twice tonight and with his help most of the problem has been resolved. The speed is still slightly slow but I understand that OpenServe is working on that. Thanks...
  2. J

    Cool Ideas Fibre ISP – Feedback Thread 3

    My lack of connection for ticket number COOL-20200810-489840 unfortunately persists. I missed a call from support this morning and the second call was long after the time I said I'd be available.
  3. J

    Cool Ideas Fibre ISP – Feedback Thread 3

    My connection is now completely dead. Apparently a port reset is required. Ticket number COOL-20200810-489840.
  4. J

    Cool Ideas Fibre ISP – Feedback Thread 3

    :) Thank you very much.
  5. J

    Cool Ideas Fibre ISP – Feedback Thread 3

    Thank you. Is this something I can do myself or how does it work? When I used to have ADSL I asked Telkom to reset my port but I'm not sure what to do now.
  6. J

    Cool Ideas Fibre ISP – Feedback Thread 3

    I'm assuming (hoping) they are trying to fix this.
  7. J

    Cool Ideas Fibre ISP – Feedback Thread 3

    I've looked on social media and many people are complaining about this. There definitely seems to be an issue with OpenServe. The common symptom seems to be speeds lower than 1Mbps. Some people say this has been ongoing since Saturday. The MWeb network status site says the following: Openserve...
  8. J

    Cool Ideas Fibre ISP – Feedback Thread 3

    Thank you @PBCool
  9. J

    Cool Ideas Fibre ISP – Feedback Thread 3

    I'm experiencing a very slow connection in the Rand Park Ridge area on OpenServe. Speed less than 1Mbps on a 200/100 connection. Is this a known issue?
  10. J

    Cool Ideas Fibre ISP – Feedback Thread 2

    Also down. Open Serve in Randpark Ridge.
  11. J

    Cool Ideas Fibre ISP – Feedback Thread 2

    Mine is also still dead. Randpark Ridge. According to my router, login to the ISP keeps failing and I definitely have the correct login details.
  12. J

    Cool Ideas Fibre ISP – Feedback Thread 2

    Also no connectivity. Open Serve in Randpark Ridge.
  13. J

    Test your speed, rate your ISP, win great prizes worth R5,000

    Cool Ideas (Open Serve) 200/100 Ping: 6ms Down: 194Mbps Up: 92Mbps
  14. J

    Win a Nighthawk Pro Gaming XR300 router - Enter now

    I like the beam forming tech it uses, the gaming dashboard that assists with optimising your gaming experience and the QoS which prioritises gaming.
  15. J

    Two-Day Giveaway - Win Great Prizes

    I like the Flexible Investment Plans and the fact that you can get fee discounts of up to 100% for living well and investing longer.
  16. J

    Openserve Upgrade

    If you don't get feedback here maybe post the question in the Cool Ideas feedback thread. It would be good to know.
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