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  1. WebAfrica Helper

    Webafrica - Double natting

    Hi there, so you know due to a migration we had to move a portion of our Vumatel clients in CPT to another (improved) part of their network last week and had to move these customers onto CGNAT temporarily. We plan to move them back off CGNAT in about 2 weeks. Just to ensure we all are kept in...
  2. WebAfrica Helper

    Shocking Webafrica Service - Who to migrate to?

    Hi there, we are really sorry to hear about this experience and are keen to assist with no further delays. Please confirm your profile details with us via DM - so we may further investigate and get you the support you need asap
  3. WebAfrica Helper

    WebAfrica made an unauthorized debit of R999

    Hello, we are so sorry for the level of service received from our teams. Our teams will need to investigate with the Finance department. Please forward your bank statement reflecting the debit order only to the following email address - online-rep@webafrica.co.za We will forward the...
  4. WebAfrica Helper

    Webafrica Worst Fiber ISP for Mitchells Fiber

    Hi there, sorry to hear about this experience, we apologize to have missed the mark on this and are keen to get you the help you need. To allow us to help - please DM the order number so we may follow up and advise of the action taken to resolve this asap
  5. WebAfrica Helper

    WEBAFRICA fraudulent activity suspected with router clawbacks,data voucher purchases and duplicate subscription deductions

    Hi @Pasqualle We are sorry to hear about this experience and thank you so much for your Facebook DM. The Facebook support squad have confirmed responding with the details of action taken to help and have also advised that the LTE router clawback refund has already been successfully allocated...
  6. WebAfrica Helper

    Webafrica installed Fibre on Friday ... Line still not active today ... no reply to any calls?

    Thank you for your DM - will follow up again and advise asap
  7. WebAfrica Helper

    Webafrica installed Fibre on Friday ... Line still not active today ... no reply to any calls?

    Hello There @FFMG Thanks for bringing this to our attention. To allow us to help - please confirm the account holder ID number and or contact details via DM - so we may follow up with Vumatel and ensure our client is updated with the service activation status ASAP. Thanks again :) Webafrica
  8. WebAfrica Helper

    Webafrica - Double natting

    Thank you for confirming all in order :)
  9. WebAfrica Helper

    Webafrica - Double natting

    Thank you. Responded requesting some profile information :)
  10. WebAfrica Helper

    Webafrica - Double natting

    Awesome! Will await your DM :-)
  11. WebAfrica Helper

    Webafrica - Double natting

    Hello to all :) , Yup, we have indeed begun using CGNAT on our network and while it won’t affect all users, all of the time, it may affect some. This is because our IP addresses are handed out randomly and we currently use a mix of both normal public IPs and CGNAT IPs. As already alluded to by...
  12. WebAfrica Helper

    Vumareach Fibre Retreat/Steenberg/Grassy Park (Southern Suburbs)

    Hi, There All :) Trust you're well and keeping safe To confirm if your property is fibre ready, please enter your address here: https://www.webafrica.co.za/vuma-reach-fibre. To make sure all understand, we as an ISP are subject to infrastructure availability. The moment our maps confirm...
  13. WebAfrica Helper

    Installation and/or connection fees

    Hello, Thank you for reaching out to our team. Should you cancel your service within the first 12 months of the service being active. The installation fees and connection fees will be charged to your profile. Please see the product terms and conditions - <link to whatsapp message removed>...
  14. WebAfrica Helper

    Is there a Web Africa support agent on here?

    Hello, We’ll do our very best to assist you without delay. Your feedback is important to us and we’d like an opportunity to turn your experience around. Unfortunately, this platform doesn't allow us to continue the conversation here, please feel free to email us at online-rep@webafrica.co.za...
  15. WebAfrica Helper

    Webafrica has destroyed my life

    Hello, We assure you we’re on it. We value your feedback and would love an opportunity to turn your experience around. Unfortunately, this platform doesn't allow us to continue the conversation here, please feel free to email us at online-rep@webafrica.co.za with more details of your query or...
  16. WebAfrica Helper

    Web Africa - Horrible Service - CEO Contact details Required

    Hi, We assure you we’re on it. Unfortunately, this platform doesn't allow us to continue the conversation here, please feel free to email us at online-rep@webafrica.co.za for further assistance. Rest assured, we’ll take care of it for you. Regards, Webafrica
  17. WebAfrica Helper

    Web Africa - Horrible Service - CEO Contact details Required

    Hi, We can understand the frustration the delays getting your line released may have caused you. We value your feedback and would love an opportunity to turn your experience around. Unfortunately, this platform doesn't allow us to continue the conversation here, please feel free to email us at...
  18. WebAfrica Helper

    No internet connectivity - Webafrica

    Hi, The speed changes should have been completed by now with the exception to Openserve which is expected to be completed by the end of this week. Please forward your details to our team at online-rep@webafrica.co.za to investigate why the speeds have not been upgraded. Regards, Webafrica
  19. WebAfrica Helper

    No internet connectivity - Webafrica

    Hi, Glad to hear you are now connected and the service is now working. Should you require any further assistance, please do not hesitate to get in touch with our team WhatsApp live chat is available from: 7am to 9pm weekdays and 8am to 6pm on weekends. If you have queries after hours, you can...
  20. WebAfrica Helper

    No internet connectivity - Webafrica

    Hello, Thank you for informing us about this. Your feedback helps us do better. We would not wish for you to cancel your service with Webafrica. Please email our team at online-rep@webafrica.co.za with more details to further investigate and work together with you to resolve the issue at...
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