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    Cool ideas worst isp for customer service! stay away!

    I did, in fact, call them before posting here. I spoke to three people there and they were not reasonable. I have read the T&C's and believe my review is justified.
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    Cool ideas worst isp for customer service! stay away!

    That is not the issue. I asked them to not activate the line, they activated the line without even replying to my request not to. I don't care how good your line speed or lack of outages are if you can't even provide your customers with decent support, how do you expect to stay in business?
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    Cool ideas worst isp for customer service! stay away!

    Seven days ago I signed up to Cool Ideas ISP for a new fibre line for the house I will be moving into. I was impressed that they were voted best ISP. I have not yet used their service the router is still unopened and there is no power going to the CPE box. I replied to one of their billing...
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