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  1. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Hi Lloyd. Have assigned the ticket to myself and will give you a call shortly.
  2. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Have escalated to the connect manager for you to advise further.
  3. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Hi there - please DM me your account details/ ref number will have a look for you
  4. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    I see it does have a WAN port which indicates that it is capable of using fibre. Once the line has been activated and your pppoe details have been generated, you can then reconfigure your router using those credentials.
  5. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Have requested the relevant department to follow up on this for you
  6. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 4

    Hi @Applebag I am checking this for you.
  7. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 3

    Hi There, our call centre is available from 09:00 - 15:00 on weekends. Unfortunately, we are being flooded with calls due to the outage.
  8. CoolChick

    Fiber Latency World of warcraft EU

    Here is a result of our average latency to the Blizzard EU server who hosts WoW. Based in Johannesburg. Pinging 37.244.25.130 with 32 bytes of data: Reply from 37.244.25.130: bytes=32 time=165ms TTL=241 Reply from 37.244.25.130: bytes=32 time=165ms TTL=241 Reply from 37.244.25.130: bytes=32...
  9. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 3

    Good morning. I will look into this. Kind regards
  10. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 3

    Hi there, your ticket has been responded to with your reference number from Octotel and has been assigned to our link downs team to keep you updated on the progress being made on your issue.
  11. CoolChick

    FrogFoot Fibre installation process

    Thank you. I do see that Ayla has attended to your ticket with updates from Frogfoot.
  12. CoolChick

    FrogFoot Fibre installation process

    Hi there. Do you have a ticket ref for. I will follow up with the connect team to find out what is happening with your installation.
  13. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 2

    Hi There @Pho3nix I see that your link down was logged 43 hours ago. Please note that it generally takes vumatel 72 hours to resolve a ticket. That being said, I will get feedback from the relevant highers up and update you accordingly
  14. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 2

    Hi @skinndeep I have replied to your ticket
  15. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 2

    Thank you @T-Man I will look into it.
  16. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 2

    Hi @T-Man I do see that one of the accounts ladies emailed you at 15:14 yesterday asking for your banking details as our facility doesn't allow us to process refunds to credit cards. Please kindly reply on the ticket with the requested details. Thank you
  17. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 2

    I see your ref is 258556 - im still busy dealing with this. Will reply on the ticket now
  18. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 2

    Hi There, Please provide me with your ticket reference number - i ll look into it
  19. CoolChick

    Cool Ideas Fibre ISP – Feedback Thread 2

    Hi There sorry for the frustration I am investigating further for you
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