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    Frogfoot Port Elizabeth

    Frogfoot. What can I say? Slow fibre. Erratic line speeds. Constant breakdowns. Very frustrating. Best avoided, if possible.
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    Amazon Prime Video Subscription problems

    I am also having this issue at the moment. So strange.
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    Still happy, and thanks

    Hey Cool Ideas! I just wanted to reach out to you here and say thank you. I'm still very happy with my decision to switch over to you. I'm still getting good service from you. In my dealings with your support staff, everyone has been efficient, helpful and friendly. Yes, I do experience the odd...
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    Trying to cancel a Telkom email only service

    I am no longer a Telkom landline or ADSL customer. When I changed ISP's years ago, I opted to retain my Telkom email address for a small monthly fee of R20. However, halfway through last year, for no reason I can explain, the Telkom webmail stopped accepting my login credentials, meaning I...
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    Thank you for sorting out my line speed issue

    Thank you to Cool Ideas (especially Riaan) and Frogfoot for sorting out my line speed issue. I'm new to them but finding Cool Ideas very responsive. What a relief to be able to have tickets resolved in good time, to speak to friendly voices and to get explanations. I'm very grateful. And I love...
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    Migrating from one ISP to another is very frustrating

    I felt I was not getting good service from Axxess. Response to support tickets started getting slower, and responses received were kind of unhelpful. Sort of vague one liners. Then, just before I decided to cancel, there were some service interruptions which took a long time to resolve. With...
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    Migrating from one ISP to another is very frustrating

    I am now connected to the Cool Ideas network! A big thank you to Cool Ideas and Frogfoot for their efforts to get me connected. I needed a lot of help to get to this point, and I really appreciate it.
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    Investigating LTE as a backup solution for my fibre line

    Thank you for this. I will read it and try it.
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    Investigating LTE as a backup solution for my fibre line

    As far as I can determine, I do have coverage - I did do the check. I will give the *123# allnet a try tomorrow. Thank you.
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    Investigating LTE as a backup solution for my fibre line

    Ok, so I went out an got a SIM from Pep stores, changed the tariff plan to Smart Broadband and loaded it with some data. But I'm beggared if I can make it work in my LTE router. I got the SMS's when I turned the router on but it just says no internet. Is there a waiting period or something for...
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    Migrating from one ISP to another is very frustrating

    Well, Cool Ideas have helped me a lot. I am moving from Axxess DSL to Cool Ideas. So far, they have been very responsive to tickets and calls. Even on Facebook and here on this forum they have responded whereas trying to communicate with Axxess was like shouting into a void. The difficulty will...
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    Investigating LTE as a backup solution for my fibre line

    Hey, awesome. I didn't even think about that - thank you! I wonder how the RICA works on that?
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    Migrating from one ISP to another is very frustrating

    If only I could. Notice to ISP on 6 Jun. They required a calendar month notice, so service could only be discontinued on 31 July. I was already quite cool towards them by then. I'm getting cooler and cooler towards fibre with all these delays and funny rules and regs. It's like the lockdown - a...
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    Investigating LTE as a backup solution for my fibre line

    Thank you for sharing your insight. I was thinking about this from Dan C's earlier reply. I will try to find out exactly how the prepaid works so I can figure out how quickly I can get it and load it if I need it.
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    Investigating LTE as a backup solution for my fibre line

    No, just had a very bad experience with Axxess as a fibre ISP, so definitely not spending any more time or money with them. But I did see they offered some nice deals. I was thinking of just going straight to Telkom.
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    Investigating LTE as a backup solution for my fibre line

    Yes, because I'm not quite sure, really. I have had a 10/10 Mbps uncapped line up til now. I am migrating to 100/100 Mbps uncapped. But I think I just need a backup solution that could carry me for a week or two at a pinch and be affordable. Perhaps like a 30 Gb day and 30 Gb night time (with...
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    Supersonic's dodgy business practice when it comes to cancellations

    Oh my word! That is very annoying. It can't be a fair practice. I would take it up with the ISPA.
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