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    WebAfrica REP your support is non existent.

    So I FINALLY got a callback from one of the support managers at WebAfrica! They were able to get my refund issue resolved in less than an hour. After struggling since May... I mentioned all of the other complaints I have been seeing while trying to deal with their poor support, and have...
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    WebAfrica REP your support is non existent.

    So as it turns out I spoke too soon... Still no resolution on my connectivity issue, and still no refund, after receiving an email stating that I would be getting a refund... Time to contact the CEO directly?
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    WebAfrica REP your support is non existent.

    Completely defying belief, I got a gentleman by the name of Rory on the WhatsApp technical support channel yesterday who was great! He got ping and traceroute results for my intermittent speed issue and escalated them to the correct people, and then resolved the billing refund issue I have...
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    Complete lack of any assistance from WebAfrica

    Thanks, that's the conclusion I've come to as well...
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    WebAfrica REP your support is non existent.

    I called and held for 44:05 (according to my call log) with no answer, and started a whatsapp chat with the support department that was never answered. Apparently they will get back to me :ROFL:
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    WebAfrica REP your support is non existent.

    Hahahahahahahahahahahahahahahaha Seriously though, thanks @ginggs but personally Im not holding my breath...
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    WebAfrica REP your support is non existent.

    Im having exactly the same issue, also posted on MBB this afternoon: https://mybroadband.co.za/forum/threads/complete-lack-of-any-assistance-from-webafrica.1096398/ I'm so disgusted by this company I'm cancelling, even if I never get back the R810 incorrect charge. They will not see a cent more...
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    Complete lack of any assistance from WebAfrica

    Hi all, Does anybody know how to get any kind of assistance at all from WebAfrica? Their "super duper fast" WhatsApp chat service takes a few hours to days before any one responds, and then they all full of promises about the issue being resolved, but unsurprisingly nobody fixes the issue or...
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