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    Cool Ideas Fibre ISP – Feedback Thread 4

    @PB @PBCool It seems this is reoccurring. Whole area been out since 21:30 last night . Does MFN have any frikken clue on how they will resolve the Raceway pontree issue? It’s seriously testing our loyalty. Please advise if you can get any answers or ETA’s please Sir? Support ticket...
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Natuurlik! Dis Alberton ek dog hulle is op die ball maar seker nie
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    Cool Ideas Fibre ISP – Feedback Thread 4

    understood. Im not sure they would divulge but if we could have its location maybe we could get the councillor there to build some deterrent around it. Cant believe they haven't thought of further protecting it somehow.
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Thanks so much @PBCool thats all we ever asked for was some more info. Anyone know what these Domes are and why they are so valuable?
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    Cool Ideas Fibre ISP – Feedback Thread 4

    MFN apparently have a turn around time of 12 -72 hours??? WTF o_O
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    Cool Ideas Fibre ISP – Feedback Thread 4

    @PBCool any movement on this? MFN down again completely this morning. 3rd time in October now. I can’t take much more of this…..
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    Cool Ideas Fibre ISP – Feedback Thread 4

    @PBCool any movement on this? MFN down again completely this morning. 3rd time in October now. I can’t take much more of this…..
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Thank you. I’d appreciate any feedback because as customers maybe we have some ideas that can mitigate the frequency of this.
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Yup always line down. No issue on your end but ultimately it costs ISPs in my area because me and my neighbours are on our last thread of patience. Many have moved to Rain and the tech types can’t wait for Tesla’s Starlink…. Any chance you guys can find out from within MFN what these constant...
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    Metrofibre Feedback

    Yeah 5G ain’t much better but at least you expect it with a wireless service. It’s usually down for a good few hours and sometimes even up to 12 hours in some cases. Rubbish service.
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Gentlemen, what is the deal with MFN? Honestly. Every month like clockwork the network goes down and to date no one can advise what the cause of this issue is. See attached. I mean it is 2021 and we still can’t get a reliable internet service because as Murphy would have it it’s always broken...
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    Metrofibre Feedback

    I am actually fed up with MFN service. Every month like clockwork the fibre network is down completely in the South of JHB. See attached for those who think I exaggerate. I would rather move back to Rain 5G than have this pathetic excuse of a network “Provider”….
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    Cool Ideas Fibre ISP – Feedback Thread 4

    Any issues with MFN today? My fibre line is completely dead South of Joburg. Ticket #COOL-20210508-679076
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    Sipho Maseko addresses Telkom's monopolistic past

    Finally a bit of accountability which is extremely rare in SA. Salute to you Mr Maseko.
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    Cool Ideas Fibre ISP – Feedback Thread 3

    https://mybroadband.co.za/news/broadband/370175-south-african-isp-rankings-good-news-for-cool-ideas-and-afrihost-but-bad-news-for-rain.html Keep up the good work Guys! @PBCool @TheRoDent @CoolChick @SpaceCowboy-D :thumbsup:
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    Cool Ideas Fibre ISP – Feedback Thread 3

    @PBCool RE this ticket: #COOL-20201004-520955 can MFN provide a root cause for us? It’s happening far too often where my Service just goes down without explanation. please advise Sir. Clintie
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    Cool Ideas Fibre ISP – Feedback Thread 3

    Seems the issue is MFN as usual. Fibre gone bye bye. we’ve waited a long time to be rid of Telkom like reliability and service but here we are again Clintie
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    Cool Ideas Fibre ISP – Feedback Thread 3

    I know it’s a Sunday and I sympathize but not having Internet with the whole family on the couch not able to stream is not my idea of fun
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    Cool Ideas Fibre ISP – Feedback Thread 3

    My service is with You kind Sir so perhaps you can check for me? Ticket is #COOL-20201004-520955 regards, Clintie
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    Cool Ideas Fibre ISP – Feedback Thread 3

    Hi All, If my ISP suspends my service for late payment, will the ONT service and broadband LEDs be off? Just preempting a bigger issue here while I wait for my payment to be processed. Clintie
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