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    Telkom Fibre High latency at night

    Apologies its so late. No I'm in Ben Kamma and I'm still having this is problem and all they can say is we will escalate the problem. Yesterday I sent them a message on Twitter to cancel my contract with NO PENALTY FEES. Due to theft. They are not holding their side of the contract, which is...
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    Telkom Fibre High latency at night

    I phoned the tech department. The lady I spoke to checked my account and she said that All indicators are green that Im getting fibre but she said the connection is amber and not green, which is from a Vumatel line problem. She has escalated to management at Vumatel to check in into this. I hope...
  3. I

    Telkom Fibre High latency at night

    Ok I will phone tech department. What should I tell them to look at?
  4. I

    Telkom Fibre High latency at night

    That's for the help. Once last one. I'm going to Telkom after work. What should I say to them, so they know what to look for or what they need to do exactly.
  5. I

    Telkom Fibre High latency at night

    So if its Telkom, can it be fixed? Could I be been throttled even though it won't say so on my account to them.
  6. I

    Telkom Fibre High latency at night

    Then Im screwed. Telkom hasn't been able to help me for 3 weeks.
  7. I

    Telkom Fibre High latency at night

    I will send this directly to Vumatel as it's their line and god help me if they say one more time to get a ticket.
  8. I

    Telkom Fibre High latency at night

    How did you get them to do this and did you wait long? I just sent those images to their Twitter account and said if they don't want me to take this further, to cancel my new contract, so I may move to a new service provider that knows what they are doing.
  9. I

    Telkom Fibre High latency at night

    To Telkom. I will send it to there Twitter account but highly unlikely they will do anything.
  10. I

    Telkom Fibre High latency at night

    This I took after 7pm as the ping from PE to Cape Town before is 24ms. After 7pm and it shoots up.
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    Telkom Fibre High latency at night

    They offered to cancel my LTE package if I moved to Fibre. Which was also a lie as I had to pay my contract up in full.
  12. I

    Telkom Fibre High latency at night

    Does anyone have a solution to my problem. Firstly I'm from PE. If I do a speedtest during the day I get roughly 24ms to Cape Town or Port Elizabeth and between 40 to 100 to Johannesburg. This I know is way to high. In the evenings from 6:30pm to 22:30 to 23:00pm every night I get 75ms to Cape...
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    Convert LTE contract to Fiber contract

    Just be careful with this one. Telkom phoned me in March and offered to cancel my LTE contract if I took a Premium fibre contract. I did and later found out from everyone I phoned as to why I still paying for the LTE, only to be told that there isn't such an offer. I ended up paying for the...
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