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  1. RocketNet-Rep

    Rocketnet - feedback?

    If you could kindly provide us with your area and address via inbox message we will gladly assist.
  2. RocketNet-Rep

    Rocketnet - feedback?

    Will make sure that Mo contacts you tomorrow and assists.
  3. RocketNet-Rep

    Rocketnet - feedback?

    Good day, you are more then welcome to contact us and we will assist with proving a promo code that may be used. While we are not able to offer any finical compensation, we are more then willing to provide a customer incentive in the form of RN merchandise.
  4. RocketNet-Rep

    Rocketnet - feedback?

    Good day Leno With regard to you questions: - We can conform that we peer with Hurricane Electric in all 3 regions (JHB,KZN & CPT). - We do offer static IP’s on the GPON network (Blitz has built a GPON network), we recommend the our clients make use of DDNS, however you are more then welcome...
  5. RocketNet-Rep

    Rocketnet - feedback?

    Please may you send an E-mail to support@rocketnet.co.za and we will get our support team to have a look into this. You are also more then welcome to inbox [emoji396] us and we will create a ticket on your behalf.
  6. RocketNet-Rep

    Rocketnet - feedback?

    The Stellenberg switch has gone down again and Vumatel have tech on site localizing the fault.
  7. RocketNet-Rep

    Rocketnet - feedback?

    I can confirm that this was due to a Vumatel switch going down on the Stellenberg Node. Vumatel tech localized the fault and repaired the incident within an hour.
  8. RocketNet-Rep

    Rocketnet - feedback?

    https://status.rocketnet.co.za/
  9. RocketNet-Rep

    Rocketnet - feedback?

    electrofreeze has our Network engineers e-mail address
  10. RocketNet-Rep

    Rocketnet - feedback?

    Hi Dames, please can we ask that you in the mean while our core engineers resolve this issue, please use local DNS and local Netflix please. Thank you
  11. RocketNet-Rep

    Rocketnet - feedback?

    Hi Dames, I can confirm that our core engineers are ivestigating this and we will revert with feedback.
  12. RocketNet-Rep

    Rocketnet - feedback?

    Hi Dames, thank you for letting us know about this. I can confirm that this as been assigned to our core engineers to investigate. Will revert back with feedback. Thank you.
  13. RocketNet-Rep

    Rocketnet - feedback?

    Evening DrJohnZoidberg, thank you for bringing this to our attention. Apologies for the inconvenience. I can confirm that this has been passed on to our core engineers to investigate. Will revert back with feedback. Thank you.
  14. RocketNet-Rep

    Rocketnet - feedback?

    I called Vumatel and have confirmed that the service has been restored, if this is not the case on your line, drop us an inbox with your cell number and we will call.
  15. RocketNet-Rep

    Rocketnet - feedback?

    Area ?
  16. RocketNet-Rep

    Rocketnet - feedback?

    Good day The general turn around time is 2 - 3 weeks as per Vumatel.
  17. RocketNet-Rep

    Rocketnet - feedback?

    Please do try again, should be up as well as out status pages : https://status.rocketnet.co.za/ With regards to MFN in the following areas, Lonehill/Doglasdale/Paulshof/Fourways. “please be advised to that fibre repair is still ongoing. MFN currently need to splice 288 fibers. Thank you for...
  18. RocketNet-Rep

    Rocketnet - feedback?

    Hi Dreamking, Thank you for contacting Rocketnet - As per ticket response, we need more information to be able to assist. You have not supplied us with sufficient information. We have also tried to call telephonic ally and could not reach. Apologies for any inconvenience.
  19. RocketNet-Rep

    Rocketnet - feedback?

    Please do let us know how it goes and rate our support.
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