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  1. RocketNet-Rep

    Rocketnet - feedback?

    Thank you, noted. Have you logged and official support request via our support desk?, if not, please do. Email support@rocketnet.co.za and we attend to this with highest priority. Please send as much info as possible, links to what and where you are downloading from, appreciated.
  2. RocketNet-Rep

    Rocketnet - feedback?

    nope
  3. RocketNet-Rep

    Rocketnet - feedback?

    to what server are you testing, will escalate and investigate if there is an issue.
  4. RocketNet-Rep

    Rocketnet - feedback?

    Hi electrofreeze, Please can you confirm what router you are using on your 1Gbps link?. Achieving is 1bps speeds over WiFi, depending on the router, might not be possible. Real world over WiFi, 400-500 Mbps seems to be the max achievable over WiFi . Please can you test over cable with...
  5. RocketNet-Rep

    Rocketnet - feedback?

    Hi simons, thank you for this. It is not ideal todo a speed test over WiFi as could be skewed if there is interference or something killing the Wi-Fi connection. Best practice would be todo speed test via LAN cable connection.
  6. RocketNet-Rep

    Rocketnet - feedback?

    Hi electrofreeze, apologies for this inconvenience. Please can you send us an email or select our live chat and send us your number so we can call, troubleshoot and assist. Apologies if we did not return your call.
  7. RocketNet-Rep

    Rocketnet - feedback?

    If you could kindly provide us with your area and address via inbox message we will gladly assist.
  8. RocketNet-Rep

    Rocketnet - feedback?

    Will make sure that Mo contacts you tomorrow and assists.
  9. RocketNet-Rep

    Rocketnet - feedback?

    Good day, you are more then welcome to contact us and we will assist with proving a promo code that may be used. While we are not able to offer any finical compensation, we are more then willing to provide a customer incentive in the form of RN merchandise.
  10. RocketNet-Rep

    Rocketnet - feedback?

    Good day Leno With regard to you questions: - We can conform that we peer with Hurricane Electric in all 3 regions (JHB,KZN & CPT). - We do offer static IP’s on the GPON network (Blitz has built a GPON network), we recommend the our clients make use of DDNS, however you are more then welcome...
  11. RocketNet-Rep

    Rocketnet - feedback?

    Please may you send an E-mail to support@rocketnet.co.za and we will get our support team to have a look into this. You are also more then welcome to inbox [emoji396] us and we will create a ticket on your behalf.
  12. RocketNet-Rep

    Rocketnet - feedback?

    The Stellenberg switch has gone down again and Vumatel have tech on site localizing the fault.
  13. RocketNet-Rep

    Rocketnet - feedback?

    I can confirm that this was due to a Vumatel switch going down on the Stellenberg Node. Vumatel tech localized the fault and repaired the incident within an hour.
  14. RocketNet-Rep

    Rocketnet - feedback?

    https://status.rocketnet.co.za/
  15. RocketNet-Rep

    Rocketnet - feedback?

    electrofreeze has our Network engineers e-mail address
  16. RocketNet-Rep

    Rocketnet - feedback?

    Hi Dames, please can we ask that you in the mean while our core engineers resolve this issue, please use local DNS and local Netflix please. Thank you
  17. RocketNet-Rep

    Rocketnet - feedback?

    Hi Dames, I can confirm that our core engineers are ivestigating this and we will revert with feedback.
  18. RocketNet-Rep

    Rocketnet - feedback?

    Hi Dames, thank you for letting us know about this. I can confirm that this as been assigned to our core engineers to investigate. Will revert back with feedback. Thank you.
  19. RocketNet-Rep

    Rocketnet - feedback?

    Evening DrJohnZoidberg, thank you for bringing this to our attention. Apologies for the inconvenience. I can confirm that this has been passed on to our core engineers to investigate. Will revert back with feedback. Thank you.
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