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  1. EvotelZA

    Afrihost Preorder and cancelling Telkom

    Hi there. Evotel doesn't share lines with Openserve. We are two separate entities, though Afrihost is also on our network. We'd be happy to have a member of our sales team reach out to assist you with getting activated on our side if you'd be interested. I can, however, say that pre-order...
  2. EvotelZA

    The Inconvenient truth about Fibre in "some" areas.

    Hi Neptuner ZoomFibre is a FNO themselves and are in no way affiliated to Evotel. We have our own ISPs and they have some of the same on their network. Regards, The Evotel Team.
  3. EvotelZA

    The Inconvenient truth about Fibre in "some" areas.

    Hi Angrydog Again we are truly sorry that our pricing is viewed as expensive compared to the competitors. We do however strongly believe we are competitive in price but our core value is customer service. We will continuously try to add value to the communities we build in. Regards, The...
  4. EvotelZA

    Why Fibre ? 2022 the nightmare continues

    Hi Angrydog We unfortunately do not bill any end user for any services including the installation. This would need to be arranged with your selected ISP. The ONT once installed remains linked to that specific address hence why you would never be able to take the device with you when you move...
  5. EvotelZA

    Why Fibre ? 2022 the nightmare continues

    Hi Angrydog We are truly sorry that you feel that the pricing of our ISPs on our Network is not competitive. However I can assure you that our packages and pricing are in line with the rest of the industry and we are continuously looking into ways to make fibre more affordable for all users...
  6. EvotelZA

    Vodacom Fibre ISP

    I'm sorry to hear that this is the frustration it's become. I'm assuming you're outside of our coverage, but if you do find yourself in our coverage please feel free to reach out and we'll get you set up!
  7. EvotelZA

    Vodacom Fibre ISP

    Hi there. I am very sorry to hear that you've been given the run around like this, but unfortunately Vodacom is not on Evotel's network. If you are covered by our network, we'll be happy to assist you with one of the ISPs on our network, so please do check your coverage here...
  8. EvotelZA

    Rain.co.za = Scammers

    Hi there. These prices are unfortunately determined by the ISPs and how they choose to manage the installation. ISPs that charge free installations generally have fixed term contracts whereas those who charge installation fees tend to (but not always) have month-to-month options.
  9. EvotelZA

    Rain.co.za = Scammers

    Hi there. Unfortunately the risk of a trenched network is construction in the area. Our lines are installed at a set depth mandated by industry standards to avoid hitting services when we install the network, but that does mean when the municipality digs to install services their TLBs hit our...
  10. EvotelZA

    Rain.co.za = Scammers

    Hi there. So essentially the installation fee is due to our contract with them. We charge ISPs for use of our infrastructure and different providers manage installations differently, but the choice remains with the ISP on this one. Layer 2 configuration is what you're referring to with a router...
  11. EvotelZA

    Broadband options: Middelburg, Mpumalanga

    Hi again! It'll probably not take that long. We're happy to be working with the municipality. Quality control and careful expansion is not a negative thing. We will definitely be expanding as and when we can. In the meantime, I will keep the community updated as much as I can. These rollouts...
  12. EvotelZA

    Web Squad ISP

    Hi there! I'll be sure to be taking this up with my team. I did make sure to bring your profile to the attention of the team and I am sorry that they haven't got back to you regarding this.
  13. EvotelZA

    Broadband options: Middelburg, Mpumalanga

    Hi there! For the time being we are only rolling out in Aerorand. We are working hand-in-hand with the municipality to ensure the quality of the network. As soon as we are allowed to, we will be extending the network, but for now we are very grateful for the opportunity to bring fibre to the...
  14. EvotelZA

    Mpumalanga Fibre - DynamicFibre - Accelerit ISP

    Hi there! Unfortunately we are only building in Aerorand at this time, but we look forward to expanding as soon as we can.
  15. EvotelZA

    Web Squad ISP

    Hi there. We're very sorry that this is the impression that we've given. Our teams are happy to work with you to resolve the issues, but we'll be making sure that our team reaches out so that we can iron out any communication issues that may have cropped up between Web Squad and ourselves.
  16. EvotelZA

    Mpumalanga Fibre - DynamicFibre - Accelerit ISP

    Hi there. Our Middelburg network is a trenched network, so the process is going to take a bit longer than the Witbank network. Furthermore, we are working hand-in-hand with the municipality to ensure that we meet their standards. We are being very careful to ensure that the rollout of the...
  17. EvotelZA

    Web Squad ISP

    Hi there. Just wanted to apologise for any issues your having with your line. I just want to let you know that we do maintain separate infrastructure from Vumatel. That being said, if you would like us to have a closer look at your line to double check that your infrastructure is holding...
  18. EvotelZA

    Cool Ideas Fibre ISP – Feedback Thread 4

    Hi there. We will be implementing a new pricing structure from the 1st of August with our ISPs. Cool Ideas may take a bit longer to implement the pricing as they need to make adjustments on their side too, but it is on the way. I'm sorry you've been frustrated with the wait.
  19. EvotelZA

    Cool Ideas Fibre ISP – Feedback Thread 4

    As discussed directly with Cool Ideas management, we will be implementing a new pricing structure from the 1st of August with our ISPs. It may take a bit longer to implement the pricing as all the ISPs need to make adjustments on their side too, but it is on the way.
  20. EvotelZA

    Evotel - Rustenburg

    Hi there! Thank you for taking the time to show us love on all our platforms! It has been a long road, but fortunately we finally saw the day where you had green lights on your ONT. Thank you! Your support and the support of all the other Rustenburg residents have made it worth it!
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