I had a fault on my line 2 weeks ago. Logged a fault at about 10am. Technician pitched up at 3pm that day. Said he was going to escalate it as the fault is at the exchange. Next day a group of 3 people came and fixed it.The biggest problem I recall with dsl was waiting 30+ days for residential line faults to be repaired. Has that changed?
I think it also depends on the area you're in