144hz Asus VG248QE - bright dot, distributors not interested

[Joker]

I purchased a VG248QE from Landmark, and after booting it up immediately displayed a bright pixel.

A bright pixel is different from a dead pixel; it's this bright dot on your screen visible in all scenarios except for a white background - obviously incredibly frustrating. They sent it back to their suppliers who claim it's not covered and closed the case.

Looking at the warranty it seems ZBE and Premium models have 0 bright dot policies, but I can't find anywhere on the Asus site what the VG248QE is..

Anyone have similar experiences? I called Asus SA but they told me I have to go through the distributors for claiming warranty.

This is obviously incredibly frustrating having dropped 6k.. last time I'm ever buying Asus.

 

[Rickster]

Its a hot pixel they must cover it.

 

[Necuno]

I purchased a VG248QE from Landmark, and after booting it up immediately displayed a bright pixel.

A bright pixel is different from a dead pixel; it's this bright dot on your screen visible in all scenarios except for a white background - obviously incredibly frustrating. They sent it back to their suppliers who claim it's not covered and closed the case.

Looking at the warranty it seems ZBE and Premium models have 0 bright dot policies, but I can't find anywhere on the Asus site what the VG248QE is..

Anyone have similar experiences? I called Asus SA but they told me I have to go through the distributors for claiming warranty.

This is obviously incredibly frustrating having dropped 6k.. last time I'm ever buying Asus.

over fscking priced in RSA, take a lard of lube along: its around 2860.86 ZAR in usa...

 

[Lycanthrope]

I purchased a VG248QE from Landmark, and after booting it up immediately displayed a bright pixel.

A bright pixel is different from a dead pixel; it's this bright dot on your screen visible in all scenarios except for a white background - obviously incredibly frustrating. They sent it back to their suppliers who claim it's not covered and closed the case.

Looking at the warranty it seems ZBE and Premium models have 0 bright dot policies, but I can't find anywhere on the Asus site what the VG248QE is..

Anyone have similar experiences? I called Asus SA but they told me I have to go through the distributors for claiming warranty.

This is obviously incredibly frustrating having dropped 6k.. last time I'm ever buying Asus.

The warranty policy you linked to would be correct: 1 bright pixel = replacement.

The problem, I'd think, would be Landmark or their suppliers; not Asus.

Also, R6,100 for the 24"?

My VG278HE (27") was around R5,000.

Talk about insane prices...

 

[Seriously]

I purchased a VG248QE from Landmark, and after booting it up immediately displayed a bright pixel.

A bright pixel is different from a dead pixel; it's this bright dot on your screen visible in all scenarios except for a white background - obviously incredibly frustrating. They sent it back to their suppliers who claim it's not covered and closed the case.

Looking at the warranty it seems ZBE and Premium models have 0 bright dot policies, but I can't find anywhere on the Asus site what the VG248QE is..

Anyone have similar experiences? I called Asus SA but they told me I have to go through the distributors for claiming warranty.

This is obviously incredibly frustrating having dropped 6k.. last time I'm ever buying Asus.

When did you buy it?

Thanks for the heads up. Seems to me we should be boycotting Asus SA.

 

[Necuno]

When did you buy it?

Thanks for the heads up. Seems to me we should be boycotting Asus SA.

lol. Yes that will fix the price the importers and re-sellers are making it out to be. Sound plan.

 

[Joker]

The warranty policy you linked to would be correct: 1 bright pixel = replacement.

The problem, I'd think, would be Landmark or their suppliers; not Asus.

Also, R6,100 for the 24"?

My VG278HE (27") was around R5,000.

Talk about insane prices...

The suppliers (I imagine Corex) claim the monitor is not a ZBD or Premium. This makes it a "NON-ZBD" monitor, which a allows up to three bright pixels..

1. I find it hard to believe this 3D 144hz is ranked so low to be 'NON-ZBD'
2. Looking on the Asus site no monitors have this "Premium" or "ZBD" classification associated with them. So you're in the dark what is actually covered..

 

[Joker]

Landmark say they'll contact Asus directly and see what they say.. will post that update.

 

[xrapidx]

There's a difference between hot pixels and dead pixels, if I recall correctly, it's three dead pixels.

 

[Rickster]

There's a difference between hot pixels and dead pixels, if I recall correctly, it's three dead pixels.

A hot pixel functions but is white, a dead pixel is not functioning thats why its black.

 

[Lycanthrope]

The suppliers (I imagine Corex) claim the monitor is not a ZBD or Premium. This makes it a "NON-ZBD" monitor, which a allows up to three bright pixels..

1. I find it hard to believe this 3D 144hz is ranked so low to be 'NON-ZBD'
2. Looking on the Asus site no monitors have this "Premium" or "ZBD" classification associated with them. So you're in the dark what is actually covered..

Found a linky: http://www.service.asus.com/#!zbd/cjej

What is it?

ASUS backs select LCD displays with a Zero Bright Dot guarantee to ensure that your product performs to the highest quality.
​
​How Does it Work?

If your select LCD display has even one single bright dot, ASUS may repair or replace the unit. Exclusions apply and subject to verification. For more information please refer to your product warranty card or contact ASUS here.

Supported Models*
Series or Model Type*

Model: PQ321Q (30 days ZBD)
Series: PG Series
Series: PA Series
Series: LS Series
Series: PW Series
Series: PB Series

Guess our models aren't supported by their ZBD policy :wtf:

 

[scotty777]

Can't you use the consumer protection act to your favour?? I mean, this is a defective product?

 

[xrapidx]

A hot pixel functions but is white, a dead pixel is not functioning thats why its black.

I mean in terms of the warranty

 

[Gtx Gaming]

now if you bought a dell they would came out to your home and replace the whole panel for free , even if 1 pixel is bright .

Next time just buy dell , ultrasharp series ftw!

Hope you get it replace , maybe contact chris at asusza also

 

[Joker]

Found a linky: http://www.service.asus.com/#!zbd/cjej

Guess our models aren't supported by their ZBD policy :wtf:

Thanks for the link, at least I know where I stand now.

Asus

 

[DTBA]

I had issues with my asus screen out of the box it had one stuck pixel it was stuck on red. Out of The box in the middle of the screen a red stuck pixel... I called up asus and they said they will send me new one cause of the DOA policy. If there is anything wrong with the screen when you open it they will replace it or that is what they did with my 2 screen cause the next one they sent me had a stuck green pixel.

 

[Rickster]

Thanks for the link, at least I know where I stand now.

Asus

Dude thats not possible, you didnt pay an optional extra to have a dead pixel did you? ITS DEFECTIVE AND THEY MUST REPLACE IT without question.

 

[D.B.Cooper]

I also recently bought an Asus from Landmark and ended up with this:

They initially sent it back to Frontosa but apparently backlight bleed-through isn't covered by the warranty. I finally had to contact Asus myself and had it shipped back to them (via Frontosa) for evaluation. In the end they offered a replacement or a refund (via credit note to Frontosa -> Landmark -> me.) Took the refund. A little research showed that this problem is somewhat common on this model. PB248Q

 

[element1]

There's a few websites out there that randomize colors quickly on your screen. Let it run for about 10 minutes. It might fix the issue and it's worth a try. Let me know if you can't find a suitable link.

 

[xrapidx]

There's a few websites out there that randomize colors quickly on your screen. Let it run for about 10 minutes. It might fix the issue and it's worth a try. Let me know if you can't find a suitable link.

I'd love to see that software actually work Tried it on a few screens, zero success.