16202 and MTN - active sucks !!!

[hanno p990i]

Ok , I hope the people who handle the 16202 and MTN-active data , get their fingers out of their ears and wake up.

My billing date is on the 13th. So as of Yesterday (14th) I got my free ? minutes , sms bundle and data bundle for the month. Me , 16202 and MTN-active agree on that so far.

however.... I have since made phone calls. (which active shows me as billed for) , I have sent SMS's (which active shosw me as billed for - not deducted from bundle) and used aprox 40Mb of data( billed for).

both 16202 and active states that I still have ALL my phone calls , SMS's and data available as of this evening ?????

why did I get bundles if I'm still paying for the services. ???

So now what, Am i paying for these or is it going of my bundles ????

Is this a general problem or only because I ported to MTN a month ago???

I find this really frustrating. - If you offer a service , at least make sure the bloody thing works !


........


Ok got that of my chest .

feel better now.


Hanno

 

[YelloFever]

Ok , I hope the people who handle the 16202 and MTN-active data , get their fingers out of their ears and wake up.

My billing date is on the 13th. So as of Yesterday (14th) I got my free ? minutes , sms bundle and data bundle for the month. Me , 16202 and MTN-active agree on that so far.

however.... I have since made phone calls. (which active shows me as billed for) , I have sent SMS's (which active shosw me as billed for - not deducted from bundle) and used aprox 40Mb of data( billed for).

both 16202 and active states that I still have ALL my phone calls , SMS's and data available as of this evening ?????

why did I get bundles if I'm still paying for the services. ???

So now what, Am i paying for these or is it going of my bundles ????

Is this a general problem or only because I ported to MTN a month ago???

I find this really frustrating. - If you offer a service , at least make sure the bloody thing works !


........


Ok got that of my chest .

feel better now.


Hanno

@hanno

16202 and MTNACTIVE are run by MTNSP I've sent this through to Herman and the Active team and will keep you all posted tomorrow

Thanks MTNDD

 

[YelloFever]

Ok , I hope the people who handle the 16202 and MTN-active data , get their fingers out of their ears and wake up.

My billing date is on the 13th. So as of Yesterday (14th) I got my free ? minutes , sms bundle and data bundle for the month. Me , 16202 and MTN-active agree on that so far.

however.... I have since made phone calls. (which active shows me as billed for) , I have sent SMS's (which active shosw me as billed for - not deducted from bundle) and used aprox 40Mb of data( billed for).

both 16202 and active states that I still have ALL my phone calls , SMS's and data available as of this evening ?????

why did I get bundles if I'm still paying for the services. ???

So now what, Am i paying for these or is it going of my bundles ????

Is this a general problem or only because I ported to MTN a month ago???

I find this really frustrating. - If you offer a service , at least make sure the bloody thing works !


........


Ok got that of my chest .

feel better now.


Hanno

@hanno

16202 and MTNACTIVE are run by MTNSP I've sent this through to Herman and the Active team and will keep you all posted tomorrow

Thanks and I do apologize for the inconvenience

MTNDD

 

[hanno p990i]

Agg MTN _ D_D

it's OK.

You can't fix it all , or take the blame for that matter. Maybe I'm just full of ****.
I really enjoy this digital age with information at your finger tips , so I guess it just irks me when the info is wrong.

I might get a little more ticked if at the end of the month I have to pay extra because of incorrect billing.

Thanks for trying so hard to keep all of us 'moungatte' happy.

Hanno

 

[YelloFever]

Agg MTN _ D_D

it's OK.

You can't fix it all , or take the blame for that matter. Maybe I'm just full of ****.
I really enjoy this digital age with information at your finger tips , so I guess it just irks me when the info is wrong.

I might get a little more ticked if at the end of the month I have to pay extra because of incorrect billing.

Thanks for trying so hard to keep all of us 'moungatte' happy.

Hanno

@Hanno

Trying being the operative word

MTNDD

 

[hanno p990i]

bump ???

 

[hanno p990i]

Here is a copy of my unbilled statement from MTN-active

Question is : WHY AM I BEING BILLED FOR PHONE CALLS AND SMS's IF I HAVE BUNDLES AND MINUTES AVAILABLE ???


Account Details Date Transaction Amount
2007-01-17 SMS CALLS 5.07
2007-01-17 NATIONAL CALLS 6.57
2007-01-17 PSD CALLS 21.91
2007-01-17 PACKET SWITCHED DATA 100MB BUNDLE 87.72
2007-01-17 SERVICE FEE ITEMISED BILLING 15.69
2007-01-17 MONTHLY SERVICE FEE PROCALL 120 250.00
2007-01-17 CALL LINE IDENTITY MONTHLY FEE 6.66
2007-01-17 SMS100 MONTHLY SERVICE FEE 30.70
TOTAL EXCLUDING VAT R 424.32
VAT AT 14% R 59.40
TOTAL R 483.72

Unbilled Itemised Calls
Please note that your latest calls may not be included
Table of Itemised Calls Category Duration Units/Bytes Number of Calls Cost
Totals:

​

00:10:21 28,223,362 B 61 R 33.55
National Calls 00:10:21 14 6.57
PSD Calls 28,223,362 B 32 21.91
SMS Calls 00:00:00 15 5.07

Remaining Package Bundles
Description Allocated Used Carried Over Free
GPRS 100MB 104,857,600 B 45,589,845 B 0 B 59,267,755 B
Performer 120 Minute× 120:00 03:00 00:00 117:00
Prime SMS 100 100 2 0 98

 

[MavChat]

I am glad I am not the only one with this problem...

Only diffrence is I was billed while my data bundle was still active on the 11th Jan... thats R118 I have to pay at the end of next month just to be credited for...

 

[YelloFever]

Here is a copy of my unbilled statement from MTN-active

Question is : WHY AM I BEING BILLED FOR PHONE CALLS AND SMS's IF I HAVE BUNDLES AND MINUTES AVAILABLE ???


Account Details Date Transaction Amount
2007-01-17 SMS CALLS 5.07
2007-01-17 NATIONAL CALLS 6.57
2007-01-17 PSD CALLS 21.91
2007-01-17 PACKET SWITCHED DATA 100MB BUNDLE 87.72
2007-01-17 SERVICE FEE ITEMISED BILLING 15.69
2007-01-17 MONTHLY SERVICE FEE PROCALL 120 250.00
2007-01-17 CALL LINE IDENTITY MONTHLY FEE 6.66
2007-01-17 SMS100 MONTHLY SERVICE FEE 30.70
TOTAL EXCLUDING VAT R 424.32
VAT AT 14% R 59.40
TOTAL R 483.72

Unbilled Itemised Calls
Please note that your latest calls may not be included
Table of Itemised Calls Category Duration Units/Bytes Number of Calls Cost
Totals:

​

00:10:21 28,223,362 B 61 R 33.55
National Calls 00:10:21 14 6.57
PSD Calls 28,223,362 B 32 21.91
SMS Calls 00:00:00 15 5.07

Remaining Package Bundles
Description Allocated Used Carried Over Free
GPRS 100MB 104,857,600 B 45,589,845 B 0 B 59,267,755 B
Performer 120 Minute× 120:00 03:00 00:00 117:00
Prime SMS 100 100 2 0 98

@hanno

I'll ask Herman from Consumer Billing Queries at MTNSP to check this and give you a buzz

Thanks MTNDD

 

[3Gee]

Here is a copy of my unbilled statement from MTN-active

Question is : WHY AM I BEING BILLED FOR PHONE CALLS AND SMS's IF I HAVE BUNDLES AND MINUTES AVAILABLE ???


Account Details Date Transaction Amount
2007-01-17 SMS CALLS 5.07
2007-01-17 NATIONAL CALLS 6.57
2007-01-17 PSD CALLS 21.91
2007-01-17 PACKET SWITCHED DATA 100MB BUNDLE 87.72
2007-01-17 SERVICE FEE ITEMISED BILLING 15.69
2007-01-17 MONTHLY SERVICE FEE PROCALL 120 250.00
2007-01-17 CALL LINE IDENTITY MONTHLY FEE 6.66
2007-01-17 SMS100 MONTHLY SERVICE FEE 30.70
TOTAL EXCLUDING VAT R 424.32
VAT AT 14% R 59.40
TOTAL R 483.72

Unbilled Itemised Calls
Please note that your latest calls may not be included
Table of Itemised Calls Category Duration Units/Bytes Number of Calls Cost
Totals:

​

00:10:21 28,223,362 B 61 R 33.55
National Calls 00:10:21 14 6.57
PSD Calls 28,223,362 B 32 21.91
SMS Calls 00:00:00 15 5.07

Remaining Package Bundles
Description Allocated Used Carried Over Free
GPRS 100MB 104,857,600 B 45,589,845 B 0 B 59,267,755 B
Performer 120 Minute× 120:00 03:00 00:00 117:00
Prime SMS 100 100 2 0 98

sometimes you have a carryover from the previous months billing.

 

[Pitbull]

Hi guys

Just checking in.... looks like i have alot of work tomorrow.
I'll attend to this first thing in the morning. I can assure u all will be correct once I have a look... Rest now and use your bundles...

Hanno i still have your number & Mavchat have your details too....

phone u both just after 08:00

Thanx
Herman

 

[MavChat]

That am or pm? just joking

 

[Pitbull]

That am or pm? just joking

lol...AM

I'm also going to feedback on your e-mail sent today. Sorry just stumped with meetings today. I'm sitting here now and doing the stats that should have been in already ... Long night i guess....

 

[MavChat]

lol...AM

I'm also going to feedback on your e-mail sent today. Sorry just stumped with meetings today. I'm sitting here now and doing the stats that should have been in already ... Long night i guess....

Long night? On monday night I was up till 3am tuesday... then up at 9am... I guess every sport has its injuries... my sport is my mobile community I am still working on...lol

 

[Pitbull]

Long night? On monday night I was up till 3am tuesday... then up at 9am... I guess every sport has its injuries... my sport is my mobile community I am still working on...lol

Data Dude told me.
Haven't had time to check yet... we need good Wap sites.

 

[MavChat]

Just added the abbility to check Gmail on it... its up but still a few kinks I need to look at.. will do so on Saturday night... This is the same site I wanted to run for MTN as they dont have a community site as yet but Thabiet Allie said this:

We have a policy of not linking out to any sites and would thus not be able to assist. We will, however, be implementing a few community based initiatives next year and will keep your details on file for evaluation purposes when partners are selected.

Lets see what happens... maybe I should send him a link to have a look at it so far.

 

[YelloFever]

Just added the abbility to check Gmail on it... its up but still a few kinks I need to look at.. will do so on Saturday night... This is the same site I wanted to run for MTN as they dont have a community site as yet but Thabiet Allie said this:





Lets see what happens... maybe I should send him a link to have a look at it so far.

Thabiet Allie works with me his like a couple of desks away from me

MTNDD

 

[hanno p990i]

sometimes you have a carryover from the previous months billing.

3Gee

anything is possible. However MTN-active and 16202 - told me that I have new bundles for the month. then I start using the phone again and see the billing appear on MTN-active whilst the bundles do not show that they are being depleted. Surely once billing is done for a month , then billing is done for that month. Or can there be such a lag between the provider and billing services.

Up to now I have never been sure if I can believe what MTN-active is telling me. they seem to be 2or 3 days behind the current events on my account.

After all of this, all I'm actually saying is this : MTN maybe you have a problem with your MTN-active and 16202 services. check it out. I for one am happy to tag along for the ride and to keep on reporting back until the problem is solved. But having been a meerkat customer for many years I find the MTN 'customer support services' sadly lacking in comparrison.

And having said all of that , I must say MTN_DD , Pitbull, you guys are doing a difficult and thankless job. Keep it up and fight the good fight. I can't imagine what troubles you must have between us on the forum on the one hand and the money hungry bosses on the other.

hanno

 

[YelloFever]

3Gee

anything is possible. However MTN-active and 16202 - told me that I have new bundles for the month. then I start using the phone again and see the billing appear on MTN-active whilst the bundles do not show that they are being depleted. Surely once billing is done for a month , then billing is done for that month. Or can there be such a lag between the provider and billing services.

Up to now I have never been sure if I can believe what MTN-active is telling me. they seem to be 2or 3 days behind the current events on my account.

After all of this, all I'm actually saying is this : MTN maybe you have a problem with your MTN-active and 16202 services. check it out. I for one am happy to tag along for the ride and to keep on reporting back until the problem is solved. But having been a meerkat customer for many years I find the MTN 'customer support services' sadly lacking in comparrison.

And having said all of that , I must say MTN_DD , Pitbull, you guys are doing a difficult and thankless job. Keep it up and fight the good fight. I can't imagine what troubles you must have between us on the forum on the one hand and the money hungry bosses on the other.

hanno

LoL Hanno



We will do that and yes it's not easy

MTNDD

 

[MavChat]

Thabiet Allie works with me his like a couple of desks away from me

MTNDD

Hmm and here I thought you were a boss with your own office...jj... give him a link then... btw I dont know if Itold you but Kabelo from 1555 joined on Sunday.