1Telkom Connect "Authentication Problem"

[bromster]

Hi All,

Yet another Telkom Wifi thread. So:

I use my tablet to connect to the Access Point "1Telkom Connect". I am using my 8ta sim in the device, so I set my EAP to "SIM" as has been covered numerous times before. When I try to connect to the hotspot using these settings, my device tries to obtain an IP address, but then stops and gives a status of "Authentication Problem". After telling the device to forget the network and retrying numerous times, now I'm stuck and the call centre keeps repeating all the stuff I have already tried.

Using my second device's MAC address to connect to the "1Telkom Guest" network works perfectly. My problem lies with my primary device. Any ideas?

Thanks.

 

[rebel998]

Yet another Telkom Wifi thread.

Maybe, just maybe, this one'll have a good ending. (Doubt it though)

 

[c3n0byt3]

Is your device using Android?
I may be completely off but could it be a signal problem?
On my S3 I kept getting the "authentication problem" error but when standing right under the wifi router I could connect.
For some reason Android uses "authentication problem" as a general error.

 

[bromster]

I use the 1Telkom Guest with my secondary device at the same distance and it works fine. But thanks, I will try it next to the router next time and report back.

 

[bromster]

Have tried connecting right next to the router, no help. The problem seems to be with my device. I used another device with the same Sim card and it works fine. Guess I'll have to wait for a software update.

As always, thanks for the help TM. Are there any manual proxy settings which you could use in conjunction with EAP SIM to try and connect?

 

[Azimuth]

Are you sure this problem isn't only affecting your hotspot? I've had that before. Try testing another hotspot?