2-3 days !!! you have to be

Anagram said:
TLDR

Coolideas Business co-opted to take over a FTTH aplication.

Changing FTTH to FTTB , line speed and cost

That the Coolideas Business had an order for fibre from DFA in process from Company, now cancelled is irrelevant

Coolideas Business played absolutely zero role in getting fibre from Openserve

At no point was this requested nor would it have been accepted if offered

No answer as how this is possible , an application made from an individual for FTTH with Rica and debit order changed to Business without any notification or even input

It appears that in doing so, they split the 2 client area logins , the original login reflecting only the Fibre line and with additional info showing FTTH-OPENSERVE-200/200Mbps as the request

The contact login established for billing reflecting the Service and FTTB 100/100 with associated B number as active

Reading the original post I made :) It was not an attempt to be cryptic , but the 1st step of information that keeps trickling down to me. In retrospect it seems clear , the difference between FTTB install with on site visit and the time delay, except this was a FTTH application.

Two tickets created for PBCOOL and sent by PM since only one ticket is visible to each login

Talking to Connect only results in them saying Business acc and still no callback that they offered after escalation re the two client panels


Yes the line is up , and No i cannot get a static IP purchased on either of the Client panel logins. Neither meets the criteria for making the purchase / Unfortunately you do not have any valid FTTH service that can use a static IP! in RED

Yes DynDNS is a thing, as is CGNAT , and everyone loves setup, and having to revisit setup to make changes

Yesterday (Monday) was also coincidentally the day a decision needed to continue with Tailscale for the next month at a cost of R2000 or if the Fibre would actually be in and operational

Speed test with cat 6 cable :) single laptop only connection to router gives 200 down and 120 up
Which is really good or not so good , something to be kicked down the line for another day

Coolideas has a reputation for being one of the better ISP's

The best ISP is the one you never have to call
Click to expand...
We process loads of applications without issue, so we will investigate where the order process failed in this specific situation as it sounds a bit complicated compared to a normal order.

As per @CoolEscalator it should be resolved, so please let us know if there is anything else you need assistance with.
 
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