2018 MacBook Pro butterfly keyboard a big mistake

surfs-up

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#1
So I bought a new MacBook Pro, top of the line 13" from iStore three weeks ago. Cost me R 35 000.00. Two days later I left for Kenya to start a new job. Within 4 days of light use in an office, my keys stick. I have now had 4 keys stick. Sometimes they somehow free themselves. Then my spacebar stopped working altogether, but corrected itself after I tapped it about 100 times in quick succession.

It seems the problem, in their quest for ultra thinness, Apple have chosen looks ahead of function. The gap between the keys and the keyboard frame is so small, sliding a piece of paper between key and frame is a tight squeeze. The result is any frame expansion due to temperature gets the keys sticking....or a speck of dust can do the same thing.

Anyone else frustrated to heck with this problem on new MBP ?
 

R4ziel

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#2
Apple have chosen looks ahead of function.
So just the normal then?

I haven't worked on that specific Macbook pro, but I've seen many of them with keys sticking due to the bad design of the keyboards, I'm not sure if there is a surefire way to resolve that though
 

whatwhat

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#3
So I bought a new MacBook Pro, top of the line 13" from iStore three weeks ago. Cost me R 35 000.00. Two days later I left for Kenya to start a new job. Within 4 days of light use in an office, my keys stick. I have now had 4 keys stick. Sometimes they somehow free themselves. Then my spacebar stopped working altogether, but corrected itself after I tapped it about 100 times in quick succession.

It seems the problem, in their quest for ultra thinness, Apple have chosen looks ahead of function. The gap between the keys and the keyboard frame is so small, sliding a piece of paper between key and frame is a tight squeeze. The result is any frame expansion due to temperature gets the keys sticking....or a speck of dust can do the same thing.

Anyone else frustrated to heck with this problem on new MBP ?
Technically you have a 2017 MacBook Pro. 2018 refresh will be out soon(ish).

But yes, you will just need to get used to it. Buy a bottle of compressed air and spray the keyboard when the keys get stuck. Don't try to remove the key to try and clean it, you will more than likely damage it.

Apple have this helpful guide on how to clean it - https://support.apple.com/en-us/HT205662
 

werfie

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#4
My 2017 MB pro 15 had the same issues. Seems keys only felt like they sticked. I installed the latest MacOS and issue fixed.
 

surfs-up

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#5
Technically you have a 2017 MacBook Pro. 2018 refresh will be out soon(ish).

But yes, you will just need to get used to it. Buy a bottle of compressed air and spray the keyboard when the keys get stuck. Don't try to remove the key to try and clean it, you will more than likely damage it.

Apple have this helpful guide on how to clean it - https://support.apple.com/en-us/HT205662
Thanks for the link, I read it with interest. Pity, with the new MBP we now need to carry around a bunch of dongles and a can of compressed air. My keys get stuck several times a day - just in typing ths paragraph my "i" key has now gone and got stuck.
 

surfs-up

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#6
Apple really ought to supply a first aid bag to go with the new MBP - in the bag, you can keep all your USB, SD card, HDMI, magsafe dongles etc etc, and you can also keep a can of compressed air in there for cleaning out jammed keys on the keyboard :D
 

Johnatan56

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#7
Yeah, have a couple of friends using them. I hate the lack of travel distance, it's also awkward to double tap a key and makes me slow down when typing quickly. The lack of tactile feedback annoys me.

I am one of those people that lug an external keyboard around with my laptop though, even though the keyboard adds an extra kilo in weight.
 

Sinbad

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#12
Leaves home to work abroad...
Laptop keys suddenly sticky...

I have a suspicion about what's going here, and would suggest perhaps a little more distance from the screen while.... browsing?
 

surfs-up

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#13
Leaves home to work abroad...
Laptop keys suddenly sticky...

I have a suspicion about what's going here, and would suggest perhaps a little more distance from the screen while.... browsing?
Not likely inspector, this happened within three days of new, and the laptop is only used while in a large open office, with about 27 other colleagues at adjacent desks. Hmmmmm.....I have a suspicion that you think that we all use our laptops for the same purpose as you do :D :D
 

The_Librarian

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#15
Thanks for the link, I read it with interest. Pity, with the new MBP we now need to carry around a bunch of dongles and a can of compressed air. My keys get stuck several times a day - just in typing ths paragraph my "i" key has now gone and got stuck.
iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii <tap tap TAP> iiiiiiiiiiiiiiiiiiiiiiiiiiii <TAP> <TAP> <TAP> iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii
<PSSSSSST>

<tappity tap tap tappity> iiiiiiiiiiiiiiiiiiiiiiiiiiiii ^%(@$!*@#
 

tRoN

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Mar 13, 2007
Messages
4,974
#16
Aha. Also have a 2017 MBP with touchpad.
Happens to me all the time. Thought I was imagining things!
 

Seylan

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Nov 21, 2014
Messages
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#20
I guess I'm one of those weird people who actually likes the butterfly keyboard. I think it feels great. My only complaint is that they sound a bit loud. The Touchbar has been more troublesome for me.
 
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