3G data problem

[Aghori]

Hi. I'm on a standard Vodacom voice contract. I usually buy data bundles every month for use in checking emails, internet surfing etc.. This month I called 111, spoke to a consultant. I specifically ordered a MyMeg5 bundle for this month. To my horror, a MyGig5 was activated soon after.

I called them back numerous times about this error, all I get is "We are trying to sort this out, and have logged a investigation etc."

Today I get a call that this can only be rectified around the 3rd of August...

Why the f%$! should i have to pay like R1000 this month for something I didn't order?

If this isn't sorted out before this months billing, I'm canceling my contract and going to go with another Service Provider.

 

[VodacomData]

There are a number of ways to get support:

1) Call (082)155
2) Mail Customer Care on customercare@vodacom.co.za
3) Read the FAQ in this forum.
4) Use the SelfHelp facility.
5) Search this forum, and chances are your question has been answered many times before.

If you tried the above and still battle and feel you need to PM me, please include as much detail as possible, including.

1) Your first name
2) Your last name
3) Contact tel. number
4) E-mail address.
5) Area you're in
6) Physical address, if relevant
7) Cell number under discussion
8) Full description of the problem, including any info you already posted in the forum itself. There is no easy way to tie the info together and I cannot search the forum to try and link various posts together.
8a) The APN you’re using
8b) Contract type (pre-paid, contract, hybrid)
8c) Bundle type & size
9) Anything else you can think of, history, etc.



1) Typically anything to do with broadband and the services around it.
2) Billing queries
3) Cell phones questions, etc.

4) Network related issues




P.s When asking for help please include the number that you are having a problem with

 

[Aghori]

I've sent an email to customer support, thanks.

 

[Aghori]

Ok, here's the update...A guy from Vodacom called me just about 5 minutes ago, and said that I will have to pay the extra R1000 ish amount this month. They have no way to sort this out until the 3rd of August...I mean, how hard is it to pull up my voice conversation where I clearly told the consultant my request for a MyMeg 5, instead he activated a MyGig5...

Now i'm stuck with shelling out the extra grand or so, and they say that my account will be credited with that amount sometime in August. Very poor support...I'm really disappointed in Vodacom, for this was their fault entirely and now I have to waste money in bank charges and lost interest.

I think after this month, I shall cancel my contract because of poor service, and put this up on a local site that deals with complaints.

 

[spiderz]

for 3g, use prepaid.

 

[adrianereynek]

Have to turn router on & off up to 5x to get a sustained connection.
Constantly get "no internet access" message with no internet.
Don't know what an APN is.
Contract 4GB Night Owl
Last problem nr. (082)155
Done all to get support, unsuccessful
History:
WiFi Router stop working on 2 laptops. Take laptop to Mimosa Mall Vodacom. Tell me to format laptop first for virusses, then router will work. I do it at great cost. Router have same problems. Beg them for weeks to fix router. They want to test it first, but won't give me a spare router while they test for weeks. Finally take it to Preller Vodacom. Test router. I gave them a brand new, super clean, solid router and wait a long time for the test to be done. Vodacom Say there's nothing wrong, but give me back a dirty, rattling router with sticky, noisy buttons - they dropped it & dirtied it, but of course will never admit to it. Vodacom Check settings on laptop. All perfect. Router still gives even more problems now. I E-mail them thrice to contact me back about problem. Get zero response. I live outside Bloemfontein and am disabled - limited, painful mobility. Vodacom show no understanding. Meanwhile I have constant problems to connect to internet, my only contact to outside world in case of emergency. Please, help urgently. Have had only constant problems since I signed this contract with vodacom. At the end of my rope. At the point of ending the contract and try to find a better service provider. I finally complained on hellopeter.com. The next day a man, saying he's from vodacom, called me, and simply referred me to yet another number. I phoned the number and was referred yet again and then simply cut off. I was thinking of upgrading my contract, but see no way of doing that with such utterly unprofessional and inefficient service. I would rather cancel this useless, costly contract right now.

All the rest of my constant problems with vodacom is a very long story, but vodacom should have records of that on my file. I have only e-mails I backed up.

 

[VC-1]

@ adrianereynek - Please read the PM (Personal Message) sent to you.
ALTERNATIVELY Send a PM to "VodacomData" the Vodacom Rep of this forum.
There is an old expression " Dors perde kan na die water gelei word maar hulle kan nie gevorseer word om te drink nie". Carry on with your battle, you have been given all known assistance.

 

[Vendilex]

Hi VodacomData, I would like to send you the information that I would like you to see if you can assist me with. Can you send me an email address where I can send it to. Or what would you suggest?
Thank You, Adrian.

 

[Ockie]

Hi VodacomData, I would like to send you the information that I would like you to see if you can assist me with. Can you send me an email address where I can send it to. Or what would you suggest?
Thank You, Adrian.

A brief description of the issue please?