5G issue

mrlgm007

Expert Member
Joined
May 14, 2010
Messages
1,049
Hi Rain

The Internet has been very slow today checked the router and see that it's stuck on 4g mode even though there are two towers close by please can you check and advise.

Router has been rebooted.

We've received your request | 8542345

Thanks
 

rain_mobile

Rain Representative
Company Rep
Joined
Sep 3, 2019
Messages
2,284
Hi Rain

The Internet has been very slow today checked the router and see that it's stuck on 4g mode even though there are two towers close by please can you check and advise.

Router has been rebooted.

We've received your request | 8542345

Thanks
Hi @mrlgm007

I will check what might be the reason.
 

mrlgm007

Expert Member
Joined
May 14, 2010
Messages
1,049
Been battling for the last 1 hour I see it just went back to 5g but still very slow.

Ping 60
Down 1.2mb
Up 20mb
 

scubamut

Member
Joined
Mar 22, 2011
Messages
11
Hi @rain_mobile

We are experiencing slow/no 5G several times a day. Our router has been rebooted, we are very close to 2 towers and 4G/5G (green/blue) changes continuously.

pls advise
 
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