Sign up with GoogleHow do I get my contract renewal sorted out. I responded to 8TA advert requesting 10 GIG clients to renew their contracts and get 10 GIG night surfer free. I am being billed R299 instead of R199. 8TA on Facebook inbox refuse to see reason. My account number is xxx. I am enclosing a part of my correspondence with them for your information.
xxx
This is part of a long line of correspondence with yourself. (Hi there. I took you up on the renewal of my 10 GB package. I have just received my invoice, and find that I have been debited with R 299 and not R199 as per your notification. Could you arrange to have the mistake rectified, and a amended invoice be E- mailed to me. Thanks Danie. My account number is xxx and number is 081 480 7648.) ( Hi Danie. We apologize for the delay in resolving your query. Please rest assured that our Billing team are addressing it under case: 6863444. We will provide feedback once it's received.) If possible can you phone me to explain further? My number is xxx
8.ta
18/11/2013 12:39
8.ta
Hixxx. We have requested our Billing Specialist to contact you shortly with feedback. Please confirm if you are available on this number:xxx
18/11/2013 13:01
xxx
Yes the number is correct, but I hold no hope that they will contact me. Past experience has taught me this. Let's see what happens.
19 November
8.ta
19/11/2013 07:29
8.ta
Hi xxx. Let us know once they have contacted you.
xxx
19/11/2013 09:04
xxx
Will do.
19 November
8.ta
19/11/2013 14:17
8.ta
Hi xxx. Thank you.
21 November
xxx
21/11/2013 13:53
xxx
Telkom legal department now want me to pay the arear amount. Please now sort this out.
22 November
8.ta
22/11/2013 13:21
8.ta
Hi Donnie. Please be advised we are attending to your query,we will provide feedback shortly.
8.ta
22/11/2013 15:19
8.ta
Hi xxx. Our Billing Department has tried contacting you but you are not reachable, we have sent you feedback to your email address.
xxxx
22/11/2013 15:52
xxx
Copy of my reply for your att. WHO ever told you that story, is a stranger to the truth. I went to them in response to your Facebook advert stating that if we renew the contract to a 10+10 the price remains at R199. I even took a copy of the advert to show them. It was a white lady that helped me. I still expressed concern that 8TA would mess up again. She replied that if I had a problem I was to come to her and she would sort it out. I find it cheaper to discuss the matter via the 8TA inbox on Facebook . When I originally entered into the contract, it took me six months to sort out your mess. I am not prepared to go through the same process. It is impossible to speak to somebody in a managerial position at 8TA. If you have the guts, please pass. this communication on to your CEO. I am sorry that I did not answer your call as I was out for a while and it is to dangerous to carry a phone with you on our streets today. If I do not hear from you shortly, I shall pass. This message on to “ Hallo Peter” Thanks xxx I have on various occasion tried to contact their Mr Johann Henning, but have been ignored like a stop street. I am desperate , please help. Thanks xxx
xxx
This is part of a long line of correspondence with yourself. (Hi there. I took you up on the renewal of my 10 GB package. I have just received my invoice, and find that I have been debited with R 299 and not R199 as per your notification. Could you arrange to have the mistake rectified, and a amended invoice be E- mailed to me. Thanks Danie. My account number is xxx and number is 081 480 7648.) ( Hi Danie. We apologize for the delay in resolving your query. Please rest assured that our Billing team are addressing it under case: 6863444. We will provide feedback once it's received.) If possible can you phone me to explain further? My number is xxx
8.ta
18/11/2013 12:39
8.ta
Hixxx. We have requested our Billing Specialist to contact you shortly with feedback. Please confirm if you are available on this number:xxx
18/11/2013 13:01
xxx
Yes the number is correct, but I hold no hope that they will contact me. Past experience has taught me this. Let's see what happens.
19 November
8.ta
19/11/2013 07:29
8.ta
Hi xxx. Let us know once they have contacted you.
xxx
19/11/2013 09:04
xxx
Will do.
19 November
8.ta
19/11/2013 14:17
8.ta
Hi xxx. Thank you.
21 November
xxx
21/11/2013 13:53
xxx
Telkom legal department now want me to pay the arear amount. Please now sort this out.
22 November
8.ta
22/11/2013 13:21
8.ta
Hi Donnie. Please be advised we are attending to your query,we will provide feedback shortly.
8.ta
22/11/2013 15:19
8.ta
Hi xxx. Our Billing Department has tried contacting you but you are not reachable, we have sent you feedback to your email address.
xxxx
22/11/2013 15:52
xxx
Copy of my reply for your att. WHO ever told you that story, is a stranger to the truth. I went to them in response to your Facebook advert stating that if we renew the contract to a 10+10 the price remains at R199. I even took a copy of the advert to show them. It was a white lady that helped me. I still expressed concern that 8TA would mess up again. She replied that if I had a problem I was to come to her and she would sort it out. I find it cheaper to discuss the matter via the 8TA inbox on Facebook . When I originally entered into the contract, it took me six months to sort out your mess. I am not prepared to go through the same process. It is impossible to speak to somebody in a managerial position at 8TA. If you have the guts, please pass. this communication on to your CEO. I am sorry that I did not answer your call as I was out for a while and it is to dangerous to carry a phone with you on our streets today. If I do not hear from you shortly, I shall pass. This message on to “ Hallo Peter” Thanks xxx I have on various occasion tried to contact their Mr Johann Henning, but have been ignored like a stop street. I am desperate , please help. Thanks xxx
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