8ta bis download speed really slow!!

[jimmy.jordaan]

Give me a brake teacher Phil English is not my 1st language but thanks for letting me know ill sit with a dictionary next time just to sound smart hope it will help????

 

[CAPS LOCK]

Give me a brake teacher Phil English is not my 1st language but thanks for letting me know ill sit with a dictionary next time just to sound smart hope it will help????

You give me period pains.

 

[whipper]

we screwed why because we don't stand up for what is rite and when we have a problem we keep quite

No..you screwed because you abuse the service !!

 

[Telkom]

I'm sitting with this my problem since December getting **** speeds from 8ta I reported it on hello Peter they fixed the problem it worked for 2 days and the problem just keeps repeating so now I'm going over managements head and send a email the head of IT at 8ta let's see what he does and take it from their


Sent from my iPhone using MyBroadband Tapatalk

Hi jimmy.jordaan

May you kindly PM your details as well as the case number that you were provided when you report your query on Hellopeter so that we can investigate and assist further.

Regards
Telkom Mobile

 

[jimmy.jordaan]

case number 7610602 the case opened and closed and reopen not once but twice and it started in December when 14th their was a problem at 8ta they said the technicians were moving the sever, not sure what server it was than things turned from bad to worse I managed to get someone to assist me here is the massage Hi Zama please can you assist with the Internet issue as I can't seem to get help with any1 I'm still getting slow speeds

Sent from my iPhone

On 03 Feb 2014, at 21:58, "Zamahlobo Ntombela (ZP)" <NtombeZP@telkom.co.za> wrote:

Good Evening




I hope this email shall find you well.


My apologies for not returning your call it was a busy afternoon , please advise me of the latest time I can contact you on as I am doing a later shift . I will then contact you tomorrow.




Kind regards
Zamahlobo Ntombela | Team Leader - TelkomMobile-Durban the problem was not resolved and reopened the problem to date just keeps going on here is the rest of what happened age------
From: Kagiso Mogopodi (KJM)
To: Mr Jimmy Jordaan
Subject: RE: call back
Sent: Jan 18, 2014 15:11

Good day,

Here is your reference regarding your download speed Case: 7382465. The turn around time is 72 working hours, excluding weekends and public holidays. For further assistance please call 081 180.

This is the link for our fair usage policy for blackberry: http://www.telkommobile.co.za/services/blackberry-service/
Kindly concentrate on this particularly

Unlimited BlackBerry offering:
Only BlackBerry offers a fixed monthly data rate of R2* per day for:
On-device browsing via the BlackBerry Internet Browser (Fair Usage Policy applies) Unlimited email for up to 10 accounts, including attachment viewing Unlimited on-device browsing via the BlackBerry Internet Browser Unlimited real-time, instant messaging with BBM Unlimited social networking including uploading of pictures to Facebook, Twitter and more Anytime, anywhere 24/7!

Including VAT. Terms and conditions apply - When using a BlackBerry smartphone as a tethered modem, for media streaming, for using applications or for downloading content, billing will be in accordance with the Applicable charge rate. International data roaming is not included, however, due to the unique compression of BlackBerry data, this is a very cost effective way to roam.

Regards, Kagiso Mogopodi Telkom Mobile | CSR VIP Desk Aegis BPO Holdings South Africa Pty Ltd Johannesburg | South Africa W +27 (0)81 180 E-Mail MogopoKJ@telkom.co.za| Web www.8ta.com From: Jimmy Jordaan [jimmy.jordaan@yahoo.com]
Sent: 18 January 2014 02:39 PM
To: Kagiso Mogopodi (KJM)
Subject: Fwd: call back



Sent from my iPhone
Begin forwarded message:

From: "Xolani Lushaba (X)" <LushabX@telkom.co.za>
Date: 14 January 2014 11:05:28 PM SAST
To: "Dumisani Gumede (D)" <GumedeD1@telkom.co.za>
Cc: "jimmy.jordaan@yahoo.com" <jimmy.jordaan@yahoo.com>
Subject: RE: call back

Hi Dumisani

Could you kindly follow up with SOC on my behalf for this one as I am off tomorrow.

Kind Regards
Xolani Lushaba

From:jimmy.jordaan@yahoo.com [mailto:jimmy.jordaan@yahoo.com]
Sent: Tuesday, January 14, 2014 6:18 AM

 

[jimmy.jordaan]

Sent from my iPhone

Begin forwarded message:

From: "Xolani Lushaba (X)" <LushabX@telkom.co.za>
Date: 14 January 2014 11:05:28 PM SAST
To: "Dumisani Gumede (D)" <GumedeD1@telkom.co.za>
Cc: "jimmy.jordaan@yahoo.com" <jimmy.jordaan@yahoo.com>
Subject: RE: call back

Hi Dumisani

Could you kindly follow up with SOC on my behalf for this one as I am off tomorrow.

Kind Regards
Xolani Lushaba

From: jimmy.jordaan@yahoo.com [mailto:jimmy.jordaan@yahoo.com]
Sent: Tuesday, January 14, 2014 6:18 AM
To: Xolani Lushaba (X)
Cc: Nozipho Precious Vilana (NP); Dumisani Gumede (D)
Subject: Re: call back

Hi Xolani

Please note that I have not received any service books from the technical support team and I did reboot my phone and their is still no changes.

Thanks

Jimmy Jordaan
(061) 425-6760
(083) 555-0470
Sent from my BlackBerry® smartphone.
From: "Xolani Lushaba (X)" <LushabX@telkom.co.za>
Date: Mon, 13 Jan 2014 19:56:58 +0000
To: jimmy.jordaan@yahoo.com<jimmy.jordaan@yahoo.com>
Cc: Nozipho Precious Vilana (NP)<VilanaNP@telkom.co.za>; Dumisani Gumede (D)<GumedeD1@telkom.co.za>
Subject: FW: call back

Good evening Jimmy

I spoke to our technical support and they told me that they have provisioned your number and sent you the service books, please reboot your handset and try again.


Kind Regards,

Xolani Lushaba

Telkom Mobile Team Leader
E-mail : lushabx@telkom.co.za
Web: www.telkommobile.co.za




From: Nozipho Precious Vilana (NP)
Sent: Monday, January 13, 2014 5:00 PM
To: Dumisani Gumede (D)
Cc: Xolani Lushaba (X)
Subject: call back

Good day

Please follow up

Customer spoke to Xolani Lushaba on friday regarding his signal , he advised that his waiting for feedback


Name: jordaan jameel
Affected: 0614256760
Blackberry 9900.
IMEI: 351503057932855
PIN: 29D81DC2
email:jimmy.jordaan@yahoo.com
Address Verrifiied: 46 nola terrace durban
Additonal Information: customer is having slow connections the spead used to be fine before we had issues with BIS in December as he mentions , customer has been advised to try and and decrease the applications he has downloaded on his phone, customer says he never downloads such things, customer did an upgrade to his software on his phone to an OS 7.1, cust has been advised the cust that its either the size of what he is downloading is too big and that the signal strength if its aweak aswell then the speed gets throttled down, customer has done 8ta menu steps and manual selection and diagnostic test.

offered to log a case, customer is irate and says we never get back to him, customer wants to speak to manager, esclation taken by Xolani Lushaba


Kind Regards
Nozipho Vilana

Telkom Mobile| HVC Repeat Callers Desk Aegis BPO Holdings South Africa Pty Ltd
Tel +27 (0) 81
E-Mail:VilanaNP@telkom.co.za
Web: www.telkommobile.co.za




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice,
available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice,
available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

[zizo911]

OP all your personal info is there, please edit it out

 

[jimmy.jordaan]

Hello Jimmy.jordaan

Thank you for your post.

Please note that one of our technicians will be in contact with you for assisting further.

Your reference number is 7382465.

We apologise for the inconvenience caused.

Regards,
TM/8ta Social Media



Jimmy Jordaan
46 Nola Terrace Reservoir Hills DBN 4091
Cell: 061 425 6760
Email:jimmy.jordaan@gkdcomputers.biz

 

[zizo911]

Again he does the same mistake...

 

[jimmy.jordaan]

copy and paste sorry no time to edit

 

[Telkom]

case number 7610602 the case opened and closed and reopen not once but twice and it started in December when 14th their was a problem at 8ta they said the technicians were moving the sever, not sure what server it was than things turned from bad to worse I managed to get someone to assist me here is the massage Hi Zama please can you assist with the Internet issue as I can't seem to get help with any1 I'm still getting slow speeds

Sent from my iPhone

On 03 Feb 2014, at 21:58, "Zamahlobo Ntombela (ZP)" <NtombeZP@telkom.co.za> wrote:

Good Evening




I hope this email shall find you well.


My apologies for not returning your call it was a busy afternoon , please advise me of the latest time I can contact you on as I am doing a later shift . I will then contact you tomorrow.




Kind regards
Zamahlobo Ntombela | Team Leader - TelkomMobile-Durban the problem was not resolved and reopened the problem to date just keeps going on here is the rest of what happened age------
From: Kagiso Mogopodi (KJM)
To: Mr Jimmy Jordaan
Subject: RE: call back
Sent: Jan 18, 2014 15:11

Good day,

Here is your reference regarding your download speed Case: 7382465. The turn around time is 72 working hours, excluding weekends and public holidays. For further assistance please call 081 180.

This is the link for our fair usage policy for blackberry: http://www.telkommobile.co.za/services/blackberry-service/
Kindly concentrate on this particularly

Unlimited BlackBerry offering:
Only BlackBerry offers a fixed monthly data rate of R2* per day for:
On-device browsing via the BlackBerry Internet Browser (Fair Usage Policy applies) Unlimited email for up to 10 accounts, including attachment viewing Unlimited on-device browsing via the BlackBerry Internet Browser Unlimited real-time, instant messaging with BBM Unlimited social networking including uploading of pictures to Facebook, Twitter and more Anytime, anywhere 24/7!

Including VAT. Terms and conditions apply - When using a BlackBerry smartphone as a tethered modem, for media streaming, for using applications or for downloading content, billing will be in accordance with the Applicable charge rate. International data roaming is not included, however, due to the unique compression of BlackBerry data, this is a very cost effective way to roam.

Regards, Kagiso Mogopodi Telkom Mobile | CSR VIP Desk Aegis BPO Holdings South Africa Pty Ltd Johannesburg | South Africa W +27 (0)81 180 E-Mail MogopoKJ@telkom.co.za| Web www.8ta.com From: Jimmy Jordaan [jimmy.jordaan@yahoo.com]
Sent: 18 January 2014 02:39 PM
To: Kagiso Mogopodi (KJM)
Subject: Fwd: call back



Sent from my iPhone
Begin forwarded message:

From: "Xolani Lushaba (X)" <LushabX@telkom.co.za>
Date: 14 January 2014 11:05:28 PM SAST
To: "Dumisani Gumede (D)" <GumedeD1@telkom.co.za>
Cc: "jimmy.jordaan@yahoo.com" <jimmy.jordaan@yahoo.com>
Subject: RE: call back

Hi Dumisani

Could you kindly follow up with SOC on my behalf for this one as I am off tomorrow.

Kind Regards
Xolani Lushaba

From:jimmy.jordaan@yahoo.com [mailto:jimmy.jordaan@yahoo.com]
Sent: Tuesday, January 14, 2014 6:18 AM

Hi jimmy.jordaan

We have tried to contact you regarding case 7610602 and your number just rings then prompt to voicemail. Please be advised that the case is still being attended to by the Network Department and we haven't received feedback as yet. We have requested the Network Department to provide us with feedback and we will provide one as soon as its available to us.

Regards
Telkom Mobile

 

[Maverick Jester]

Morons using BIS to download, then complaining about slow BIS speeds... ****, I hate humanity.

 

[jimmy.jordaan]

your mother is a moron that's why u here today

 

[Maverick Jester]

your mother is a moron that's why u here today

 

[ld13]

Give me a brake teacher Phil English is not my 1st language but thanks for letting me know ill sit with a dictionary next time just to sound smart hope it will help????

I think you misunderstood me mate. I never mentioned your use of the English language. I'm no perfect speller myself. My concern was directed more towards your (non) use of proper punctuation. No amount of dictionaries will be able to help you with that though. I'm pretty sure that even your native language has some form of punctuation use to make the reading thereof a bit easier?

 

[Byron2003]

5gb for the paltry sum of a BIS subscription is more than fair, considering other networks BIS restrictions.

 

[cavedog]

5gb for the paltry sum of a BIS subscription is more than fair, considering other networks BIS restrictions.

Very fair considering you only pay R30 for the cheap bis option. Your bis speeds will be unrestricted until you hit the 5GB fair use. You can even download stuff as long as you keep it to 5GB. Very reasonable.

MTN is so sneaky and bad with bis that they actually pushed a service book that when you download a file it uses the mymtn apn. Don't know how they got blackberry to approve that.

 

[SauRoNZA]

if 5 gigs is fare than why and it is said you will be throttle to 128Kbps and we currently have such a big problem with download speeds why is that not fare 10Kbps call that fare

128 KiloBITSpersecond = 16 kiloBYTESpersecond.

Add some overhead to that and possible signal degradation and it sounds to me like you are getting exactly what they are staring.

If you want more bandwidth go buy a data bundle.