8ta Cut Me off at 9.56GB on 10GB bundle :mad:

[Chevron]

I was cut off yesterday at about 00H13 while having used only 622 megabyte of the allowed 10 000 megabyte on 8.ta Midnight Surfer

Interesting- my 8.ta reception was stronger than in a long time when it happened.

In my opinion, 8.ta Go Big/ Midnight Surfer may have been over-subscribed, and 8-ta may thus be controlling consumer consumption Eskom style- by data blackout until the next 24 hour period.

your internet access has been paused because your data bundle is almost depleted. Dial *180# to purchase a new bundle, or open your browser for more options.

Other users have said that midnight surfer usually kicks in at 00h15. So you were probably using your daytime bundle.

 

[MongooseMan]

Onnet.8ta.com, when you're connected using 3G.

How do you guys monitor your data usage?

I am using a 3G router, is there a way for me to monitor mine? at times i have 3 devices connected so i cant only monitor my laptops usage.

Im pretty sure i don't use 10GB every month but i always get the portal screen.

 

[Telkom]

8ta rep where is your response regarding this ??? As this is clearly not an issolated issue... 8ta is njot providing me with my full 10240mb of data ! Im so sick of having to fight for something i pay for this is ridiculous !

Hi
We would like to investigate.
Please email your 8ta number, contact details and description of your query to social@8ta.com.
Please mention MyBroadband and your username in the subject line.
Thank you
8ta

 

[Telkom]

Also my first month "You have used 9249 MB of data and have 0 MB available". I can still live with that if it weren't for the fact that after the 2nd week my connection kept dropping and weren't nearly as fast as it was before. I send an email about it but got no response whatsoever.

Hi
We did request feedback on your case 693381.
Thank you
8ta

 

[Telkom]

I was cut off yesterday at about 00H13 while having used only 622 megabyte of the allowed 10 000 megabyte on 8.ta Midnight Surfer

Interesting- my 8.ta reception was stronger than in a long time when it happened.

In my opinion, 8.ta Go Big/ Midnight Surfer may have been over-subscribed, and 8-ta may thus be controlling consumer consumption Eskom style- by data blackout until the next 24 hour period.

your internet access has been paused because your data bundle is almost depleted. Dial *180# to purchase a new bundle, or open your browser for more options.

Yeah wtf? I have only used about 350mb and this morning my data bundle was depleted according to them. I am so sick of all the issues with 8ta.

I can vouch for getting that sms, and was planning to make a stink about it but totally forgot.

Personally I'm running 2 smartphones on the 2+1gb special.

Have depleted several of those packages and got "paused" everytime they were almost done.

The "paused" data did carry over when I purchased another special, but I only checked once, not the other times I loaded bundles.

So I take it you will lose the "paused" data if you don't add another package before the expiry date which sucks.

And I had a total blackout of service after 12 last night, think they worked on the network our something, as I was able to connect, but no throughput.

Hi
We would like to investigate.
Please email your 8ta number, contact details and description of your query to social@8ta.com.
Please mention MyBroadband and your username in the subject line.
Thank you
8ta

 

[Cost Conscious]

In response to the original post, and as noted in one of the early posts, in your first month, you only get pro-rata data. You don't get the full 10 Gig. You will get the full 10Gig in the first full month.

Also worth noting that if you are on the Internet 5 (10Gig pm x24) you also don't get billed at the end of the first month. 8ta/Telkom explained that they need a full month before the first invoice is sent out.