Sign up with GoogleIt is my considered opinion that 8ta is not bona fide in representing to its customers and potential customers that some of their products include WIFI data bundles.
I have come to this after reading numerous post here as well as on hellopeter as well as my own experience (as detailed below).
I am aware that there are some people who believe they do connect to the WIFI and use this data. However there are a few posts of people that were made to believe that the data so received would come from the WIFI data just to find out later that the data received was deducted from their normal data use. It could be that customers with voice and data packages enjoy this facility but I am yet to see any post or report from any person with an exclusively data package that has actually checked and seen that the data so delivered was deducted from their WIFI data bundle.
My own experience:
I am, for the time being, on the promotional 5 data package. This package includes 10GB of WIFI. When I check my balance this 10GB shows.
So armed with my tablet and notebook I went to my local Spur to try it out. I was unable to connect to the WIFI. So I went online and read everything there is to be found – NO JOY.
So I went to my nearest 8ta store with both my tablet and notebook. Naturally there was nobody in the store that could connect so they phoned. After the lady, with the assistance of the person on the phone, had been, unsuccessfully, trying for about 30 min they advised me that I should go to the other branch (50KM and 2 toll gates away). So I took over the phone call. We tried to connect the tablet with EAP and we tried to connect the notebook with EAP. I registered and linked a MAC address and tried to connect. None of these options worked. I then requested that they connect, using my sim card and any of their own devices. They were unable to do so. This means that 8ta employees sitting in an 8ta branch using 8ta equipment could not deliver the data to themselves. Mpou (that is the tech with who we by then had been on the phone with for about 1:30 min) advised that he believed it was the router that was faulty. No problem I said there is a spur in the same mall and no less than 100m from us. I advised him that I was going to go there and try to connect using the Mac address and if unsuccessful that I would be relating my ordeal officially. That was the, unsuccessful, end of the phone call. Needless to say that I did go to spur and that I was unable to connect.
In retrospect I believe it is significant that 8ta chose these methods (not using "username" and "password") of connecting to their WIFI as is the case with some of the other ISP. In fact they do use the "username"/"password" for customers who want to purchase WIFI internet. Also it is strange that there is an APP available for my device which includes all the methods of purchasing more data but has no functionality relating to the included WIFI. It would seem that the methods for new customers or existing customers intending to purchase more products as simplified whiles the methods used by existing customers to access the products are so obscure that even their own employees cannot find or use it. As someone posted on this forum : Why are they making it so difficult? – My conclusion is that it is because they don’t want us to use it.
Well my 2 year contract expires in 2 months. I do not intend paying for something I cannot receive. If 8ta does not come to the party I will cancel and I am considering taking it further.
I have come to this after reading numerous post here as well as on hellopeter as well as my own experience (as detailed below).
I am aware that there are some people who believe they do connect to the WIFI and use this data. However there are a few posts of people that were made to believe that the data so received would come from the WIFI data just to find out later that the data received was deducted from their normal data use. It could be that customers with voice and data packages enjoy this facility but I am yet to see any post or report from any person with an exclusively data package that has actually checked and seen that the data so delivered was deducted from their WIFI data bundle.
My own experience:
I am, for the time being, on the promotional 5 data package. This package includes 10GB of WIFI. When I check my balance this 10GB shows.
So armed with my tablet and notebook I went to my local Spur to try it out. I was unable to connect to the WIFI. So I went online and read everything there is to be found – NO JOY.
So I went to my nearest 8ta store with both my tablet and notebook. Naturally there was nobody in the store that could connect so they phoned. After the lady, with the assistance of the person on the phone, had been, unsuccessfully, trying for about 30 min they advised me that I should go to the other branch (50KM and 2 toll gates away). So I took over the phone call. We tried to connect the tablet with EAP and we tried to connect the notebook with EAP. I registered and linked a MAC address and tried to connect. None of these options worked. I then requested that they connect, using my sim card and any of their own devices. They were unable to do so. This means that 8ta employees sitting in an 8ta branch using 8ta equipment could not deliver the data to themselves. Mpou (that is the tech with who we by then had been on the phone with for about 1:30 min) advised that he believed it was the router that was faulty. No problem I said there is a spur in the same mall and no less than 100m from us. I advised him that I was going to go there and try to connect using the Mac address and if unsuccessful that I would be relating my ordeal officially. That was the, unsuccessful, end of the phone call. Needless to say that I did go to spur and that I was unable to connect.
In retrospect I believe it is significant that 8ta chose these methods (not using "username" and "password") of connecting to their WIFI as is the case with some of the other ISP. In fact they do use the "username"/"password" for customers who want to purchase WIFI internet. Also it is strange that there is an APP available for my device which includes all the methods of purchasing more data but has no functionality relating to the included WIFI. It would seem that the methods for new customers or existing customers intending to purchase more products as simplified whiles the methods used by existing customers to access the products are so obscure that even their own employees cannot find or use it. As someone posted on this forum : Why are they making it so difficult? – My conclusion is that it is because they don’t want us to use it.
Well my 2 year contract expires in 2 months. I do not intend paying for something I cannot receive. If 8ta does not come to the party I will cancel and I am considering taking it further.
