8ta speeds

HaltAndCatchFire

HaltAndCatchFire

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Jul 14, 2005
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527
Hi

I recently got myself an 8ta go big promotion package. Something does not quite seem right, I can't get more than 3.2mbps DL. I have the cell c 5gig package as well and that gives me over 8mbps constantly. When I use the 8ta no matter what my signal is I cant get more than 3.2mbps, like a soft limit, I have over 70% signal on the 8ta but no matter where I test it it limits out at 3.2mbps, I am using the same modem for both.

Does anybody know if it has to do with my settings or something? I am using a tplink router to establish the connections using the black cell c hauwei modem. I get sub 60ms pings on the 8ta which serves as a further indication that the signal is not that bad. How can they advertise 21.1mbps and I only get 3.2mbps.

This is really frustrating I need the speeds. I got it because our adsl line sucks at home and the 5gigs on cellc is not enough for my needs.

Please any help would be appreciated.
 
HaltAndCatchFire

HaltAndCatchFire

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This was random tests to 3 different servers all with that same limit... Which looks allot like the speed people get on 4mbps adsl which, makes me think this is running on some weak backbone...
 
Telkom

Telkom

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ASS_SAZiN` said:
Hi

I recently got myself an 8ta go big promotion package. Something does not quite seem right, I can't get more than 3.2mbps DL. I have the cell c 5gig package as well and that gives me over 8mbps constantly. When I use the 8ta no matter what my signal is I cant get more than 3.2mbps, like a soft limit, I have over 70% signal on the 8ta but no matter where I test it it limits out at 3.2mbps, I am using the same modem for both.

Does anybody know if it has to do with my settings or something? I am using a tplink router to establish the connections using the black cell c hauwei modem. I get sub 60ms pings on the 8ta which serves as a further indication that the signal is not that bad. How can they advertise 21.1mbps and I only get 3.2mbps.

This is really frustrating I need the speeds. I got it because our adsl line sucks at home and the 5gigs on cellc is not enough for my needs.

Please any help would be appreciated.
Click to expand...
Hi
Please email your 8ta number, contact details and query to social@8ta.com.
Please make reference to this thread.
Thank you
 
E

elf_lord_ZC5

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Those speeds are about what I get at most locations, about the best I get is 6-8 Mbps, tho I am happy with anything over 2Mbps ...
 
Sinbad

Sinbad

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I got 5.5mbps on 8ta in bryanston the other day.
 
HaltAndCatchFire

HaltAndCatchFire

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Yes that is what I would expect my cell c gets me constant 7-9mbps. On 8ta I can see how the speeds climb fast up to 3.2 and then just gets stuck there. So I believe that it has something to do with a backbone link or something. Great latency and great signal strength but speeds seem capped. See my post above on speed tests I conducted.

I received a call after posting here, they escalated my query to level 2 and they said they are sending out a technician, to have a look. So kudos to 8ta for having a good social media strategy, and handling of my issue thus far... Hope they can do something about it! :)
 
R

RoCkFoRdGuN

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ASS_SAZiN` said:
No not your maths but rather your logic...
Click to expand...
Have they sorted out your issue at all? im having the same issue i just got my contract yesterday. My speeds are so slow i cant even browse. So ii dunno if i must maybe go back and rather pull out so scared im stuck with tis for 2 years and nothing works
 
Telkom

Telkom

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RoCkFoRdGuN said:
Have they sorted out your issue at all? im having the same issue i just got my contract yesterday. My speeds are so slow i cant even browse. So ii dunno if i must maybe go back and rather pull out so scared im stuck with tis for 2 years and nothing works
Click to expand...
Hi
We would like to investigate your issue
Please email your 8ta number, contact details, physical address and description of your experience to social@8ta.com
Thank you
 
HaltAndCatchFire

HaltAndCatchFire

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Messages
527
Hi yes,
Got an update speeds are actually slower now. :p

And very weird jumping up and down the speed test graph looks like an EKG. Hopefully it is a sign that somebody is working on the issue rather than the service degrading to a point where it is very bad!
 
HaltAndCatchFire

HaltAndCatchFire

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I'm glad to report back!

Thanks 8ta seems like tonight my speeds are way better!

Just downloaded the ios5 update for my ipad and it flew! that promted me to do a speed test!

Test conducted on Wed Nov 09 2011 21:00:33 GMT+0200 (South Africa Standard Time)

Download Speed: 6062 kbps (757.8 KB/sec transfer rate)
Upload Speed: 660 kbps (82.5 KB/sec transfer rate)
Latency: 70 ms

So it does look like telkom are taking service seriously! I will now sign up for the midnight surfer as well.

Thanks again!
 
HaltAndCatchFire

HaltAndCatchFire

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Messages
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RoCkFoRdGuN said:
WEll mine is a little better i must say got home yesterday im just just getting over 1meg. Hopefully it gets better cause i went and bought the 21 meg modem

Found this on another topic

http://www.dbg.co.za/product_info.php?products_id=663&osCsid=680359b87a53d7847c93fc99f2561399
Click to expand...

I have that router that's what i use to connect! Its very cool! So I can highly recommend it! I am also considering to get myself the antenna and coupler, but my signal is actually strong as is, my problem was probably due to a poor/bad backbone link form the high site.
 
A

Antybubbs

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Jun 18, 2009
Messages
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ASS_SAZiN` said:
I have that router that's what i use to connect! Its very cool! So I can highly recommend it! I am also considering to get myself the antenna and coupler, but my signal is actually strong as is, my problem was probably due to a poor/bad backbone link form the high site.
Click to expand...

I got the Antenna today from them, have the same router as you, i installed it but am not sure which way to direct it as it is a directional antenna.

My signal did go up 20% but i am sure its directed the wrong way
 
HaltAndCatchFire

HaltAndCatchFire

Senior Member
Joined
Jul 14, 2005
Messages
527
Antybubbs said:
I got the Antenna today from them, have the same router as you, i installed it but am not sure which way to direct it as it is a directional antenna.

My signal did go up 20% but i am sure its directed the wrong way
Click to expand...

Yes thats the issue with directional antennas, the margin in which you can move is so small. But within that lies the benefit also, the radio waves are focused on one point so all the energy is directed at a single spot, so that translates into higher gains if you point it in the right direction!

As a tip might i recommend you use MDMA (search the forums for it) on your pc. plug in the modem use mdma to get better readings of signal strength. Then slowly ( remember the margins are quite small) move your antenna in a direction, wait a few seconds then move a couple of degrees further. You might have had a great spot but because of the delay in the refresh of the web interface you could have missed it. Then once you are happy, fix the antenna in that spot do a final test and tweak a bit. then remove the modem from your pc and plug it back into the router, et voilas!

Hope it helps!
 
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