8ta support escalation

[MarchantV]

Hi There

After how long a period can I escalate a ticket?
And how do I escalate it?

As I have not been receiving any updates or any solution to my problem

 

[Telkom]

Hi There

After how long a period can I escalate a ticket?
And how do I escalate it?

As I have not been receiving any updates or any solution to my problem

Hi MarchantV

Please PM us your full name, 8ta number, alternative contact number and case number.

Please also include a short description of the problem you are experiencing.

8ta Social Media Team

 

[MarchantV]

Nevermind it seems like they have fixed my issue.

Just didn't get any feedback and when I inserted the SIM now It was working

 

[Telkom]

Nevermind it seems like they have fixed my issue.

Just didn't get any feedback and when I inserted the SIM now It was working

Hi MarchantV

Glad to hear the problem has gone away.
Please do not hesitate to contact us if you have any other issue.

Thank you
8ta Social Media Team