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This might have been done in error by the ISP? Most support employees have access to portals that assist with troubleshooting. You might need to contact your ISP.
Wrong details printed on the ONT. So the ISP initially reported the wrong line. After a lot of to and fro, I just learned that the line was terminated by null
In my opinion it should be a simple process to restore the line, no?
If the line has been terminated you would need to get the ISP to place a new order as a migrate in. I have not dealt with a link that has been terminated and be re-instated but as far as I know that would not be possible and FrogFoot would require a new order.
Hi there, our sincerest apologies for the inconvenience caused. Unfortunately you will please need to ask your ISP to assist you with this issue.
Of course. You just want to do the fibre side of things and do not want to get involved when someone messes up.
At this stage I have no choice but to blame you @Frogfoot Fibre, as well as your contracted installer, Syncrosec as well as @AcceleritZa. Someone messed up and I have no issue standing down once we can just get my line restored. But that seems to be one big pipe dream at the moment.
@Frogfoot Fibre kindly confirm if you have a PAIA Manual.
We can, however, see that a new order was sent through yesterday, and our team will revert as soon as possible. Our sincerest apologies for the inconvenience caused.