A video of my current Rain 5G Premium performance

[NR7]

Thought I'd make a video to demonstrate my current Rain 5G performance today, the 6th of May.

If you are also experiencing this issue - 5G signal disappearing, then coming back, then disappearing again quite quickly then please comment here so Rain can see too.

@rain_mobile

As per the video description, I reported it to Rain on the 29th of March.
The 5G signal disappears, then comes back, then disappears, producing a slow and unpleasant experience.

The speed I experienced when I received this product in January was over 400Mbps download and over 30Mbps upload. The router hasn't changed position, nor have any high buildings or trees been erected during this time between me and the tower which can be seen from the router's location.

After 2 online chats, 8 emails, an escalation to the network team, an escalation to the engineers, an escalation for management intervention, the customer support giving me the completely wrong day that a technician team would attend to this issue, the technicians arriving 7 days later than the original day, and then still being unable to fix this problem I am left wondering when this will ever be resolved.

 

[mrlgm007]

This is just like @Assasin_Zer0 issues posted in another thread.

Also a 5G user have when i had issue like this was a tower issue.

 

[Squashmaster]

I have had exactly the same issue, and scrolling through the Rain feeds on the forum, I came across a fix which may work, if I can add it wasn't my fix, and unfortunately I can't remember who posted it so all credit to them, should it work. I did this yesterday and since then I havent had the issue, however I have to add I have reported this on more occassions than I can count, and still haven't had feedback, from anyone at RAIN.

Be that as it may, try the following:

- log into the router
- go to system and antenna
- change the setting from AUTO to fixed.

Since then I haven't had the issue and am holding thumbs it stays that way, as every evening I lost signal and it went up and down in the same way as yours did, snd it went on for 4 weeks until I made the setting change.

 

[Impala]

This is just like @Assasin_Zer0 issues posted in another thread.

Also a 5G user have when i had issue like this was a tower issue.

I've also heard that the alarms are not going off at tower as they should then there is an issue, or the alarm is not seeing the issue.

 

[Assasin_Zer0]

hahaha at this stage in time , i think we have better monitoring solutions in place than they have . and all this so we can keep track of our downtime ..

 

[NR7]

I have had exactly the same issue, and scrolling through the Rain feeds on the forum, I came across a fix which may work, if I can add it wasn't my fix, and unfortunately I can't remember who posted it so all credit to them, should it work. I did this yesterday and since then I havent had the issue, however I have to add I have reported this on more occassions than I can count, and still haven't had feedback, from anyone at RAIN.

Be that as it may, try the following:

- log into the router
- go to system and antenna
- change the setting from AUTO to fixed.

Since then I haven't had the issue and am holding thumbs it stays that way, as every evening I lost signal and it went up and down in the same way as yours did, snd it went on for 4 weeks until I made the setting change.

It was on auto at the start of the issue but I've had it on fixed for a couple weeks already and unfortunately no change.

Also tried locking to 5G n78 and Rain did remotely rollback the software version but nothing improved it.

Just tried changing the antenna index from 2 to 6 and reconnected.
5G came back for a minute and was at 450Mbps download and 50Mbps upload during a Speedtest which is fantastic however now it has lost the 5G again and is at 0.3Mbps download, 23Mbps upload and is staying there.

 

[Misanthrope]

Thought I'd make a video to demonstrate my current Rain 5G performance today, the 6th of May.

If you are also experiencing this issue - 5G signal disappearing, then coming back, then disappearing again quite quickly then please comment here so Rain can see too.

@rain_mobile

As per the video description, I reported it to Rain on the 29th of March.
The 5G signal disappears, then comes back, then disappears, producing a slow and unpleasant experience.

The speed I experienced when I received this product in January was over 400Mbps download and over 30Mbps upload. The router hasn't changed position, nor have any high buildings or trees been erected during this time between me and the tower which can be seen from the router's location.

After 2 online chats, 8 emails, an escalation to the network team, an escalation to the engineers, an escalation for management intervention, the customer support giving me the completely wrong day that a technician team would attend to this issue, the technicians arriving 7 days later than the original day, and then still being unable to fix this problem I am left wondering when this will ever be resolved.

Remember this is a telecomms company run by ex bankers and insurance actuaries who, it seems are unable to grasp even the most basic concepts like the connection between limited resources, inadequate infrastructure, over-subscription and congested networks. Even after their failed attempt at providing a fixed LTE service and warnings from the CEO of their biggest client.

However they are all highly regarded by their peers and had very sucessfull careers in their chosen fields so they can't be dim.

It could also be that they are simply greedy and couldn't care less about their customers. They keep on telling their existing customers this is a "best effort service" and is subject to "network management policies" or "network load".

"Best effort" is, by its own definition, a very subjective term. While I may think I'm giving it my "best effort" my girlfriend may think it's tedious and boring.

But my biggest problem is with "network management policies" and "network load". Does this mean management can make policies that leads to a congested network, slow speeds and buffering streaming while their customers must bend over and take it.

Maybe I'm wrong or I don't understand anything in which case I sincerely hope someone can explain to me why rain's speeds dropped by an almighty 53% since the lockdown started.

 

[tRoN]

OP. You could have at least added some background music to the YouTube video

 

[thecarblogsa]

Had the exact same since yesterday around 5pm. Moved the router, locked to n78 and fixed the Antenna to 8, after about 2 hours 5g came back but its no where near the 270mbps I was getting. I do however have full signal for the first time.

 

[Fjorko]

Same issue for me - but on 4G. I see exactly the same behavior.

 

[Squashmaster]

Remember this is a telecomms company run by ex bankers and insurance actuaries who, it seems are unable to grasp even the most basic concepts like the connection between limited resources, inadequate infrastructure, over-subscription and congested networks. Even after their failed attempt at providing a fixed LTE service and warnings from the CEO of their biggest client.

However they are all highly regarded by their peers and had very sucessfull careers in their chosen fields so they can't be dim.

It could also be that they are simply greedy and couldn't care less about their customers. They keep on telling their existing customers this is a "best effort service" and is subject to "network management policies" or "network load".

"Best effort" is, by its own definition, a very subjective term. While I may think I'm giving it my "best effort" my girlfriend may think it's tedious and boring.

But my biggest problem is with "network management policies" and "network load". Does this mean management can make policies that leads to a congested network, slow speeds and buffering streaming while their customers must bend over and take it.

Maybe I'm wrong or I don't understand anything in which case I sincerely hope someone can explain to me why rain's speeds dropped by an almighty 53% since the lockdown started.

I think you have hit the nail on the head, I am very wary of people with loads of cash to invest that don't know what the consequence is for those that have to make things actually work, and in fact use us as guinea pigs for their new technology, without some form of acknowledgement, RAINS' silence through all this has been deafening.

I made a decision coming into this lockdown that I would try as far as I can, not to support big businesses that plead poverty at this time, when they have in fact coined it for so long, but thats an issue for another day, and I fully understand that RAIN is in fact a start-up.

For me, all I know is they haven't made it any easier, as it isn't the speed as much as not knowing when it will work, that is effecting our remote working option, can you imagine that I brought in a back-up LTE router from Telkom, go figure. (Fibre was just layed and then lockdown happened), but I am all for the no digging policy, hence I chose RAIN.

 

[NR7]

For the first time in a while, I've had Rain 5G constantly for over 24 hours with no real periods of dropping to a slow 4G. If they keep this up it would be great, but let's see.

 

[Squashmaster]

Thats good news, however after my posting yesterday with the solution of fixed antenna, last night was a nightmare, as it is now, so maybe they shift capacity if that is possible, however I am pleased you have a stable connection, mine from yesterday evening has been off and on....so once again, RAIN has been incosistent..

 

[thecarblogsa]

Today is good for me... lets hope this lasts

 

[NR7]

The morning started off well but sadly the 5G Unknown problem is back for me...

 

[Leno]

After reading these threads I am wondering if there isnt an issue on the router, like overheating etc

I see it has a massive heat sink on the base

Out of interest, is your router outside or inside, is it ever in the sun etc

Pitty there arent detailed logs to see what it says when the signal is lost

Would be interesting to see if everyone having the signal disconnection problems is using the new inside/outside routers, or some using the original indoor only routers

 

[Squashmaster]

We are having the same problem at the moment, 5G isn't working and consistent, so it must be a RAIN general issue, I have just recieved a response from my query dated 3 May....

 

[Squashmaster]

After reading these threads I am wondering if there isnt an issue on the router, like overheating etc

I see it has a massive heat sink on the base

Out of interest, is your router outside or inside, is it ever in the sun etc

Pitty there arent detailed logs to see what it says when the signal is lost

Would be interesting to see if everyone having the signal disconnection problems is using the new inside/outside routers, or some using the original indoor only routers

We have the new outside router, and have spent considerable time moving it around outside, the best spot however is high inside the house, so its actually a cool spot, we are under 800 metres from the tower. What i will do is cool it by putting a small fan next to it, and see if that helps.

 

[KingBel]

This has been my speed for the last month or so.. not what was promised.. but at least it has been stable. I should look at mounting the device outside, as the tower is apparently quite close.

 

[mrlgm007]

My Familys Rain 5g R699 package running ok but Signal is up and down as well.

They never picked up any issues just that it was a little slower.

Edit to add that already have a open call and PMed Rain team all ready.