- Jul 22, 2005
The stranglehold which the SA motor industry has had on the servicing, maintenance and repair of in-warranty cars will end in just over six months, thanks to watershed guidelines published by the Competition Commission.
Owners of new cars in SA are unique in the world in being “locked into” using a vehicle manufacturer's service centres, repair shops and parts with “embedded” motor and service plans.
If they decide to use an independent service or repair provider of their choice, vehicle manufacturers void their warranties.
The commission on Friday made public its final set of guidelines for the automotive industry — effective from July 1, 2021 — that will completely unbundle in-warranty servicing, maintenance and repair of in-warranty cars.