Absa and Standard Bank's customer satisfaction issue

[Bradley Prior]

Absa and Standard Bank's customer satisfaction issue

Consulta has released its 2019 South African Customer Satisfaction Index (SA-csi) for retail banking, which shows that Absa and Standard Bank have the worst customer satisfaction levels.

For this index, Consulta polled 15,000 customers from lower, middle, and upper retail banking segments.

 

[Gtx Gaming]

They pretty kark banks what do you expect?

 

[dgcarter]

Can't say much about ABSA, but Standard Bank really doesn't know what customer service is. It's the reason I left them ages ago.

 

[We Love Bass]

Standard Bank is kak

 

[Drifter]

Yep, also left Std Bank to FNB. Not much better to be honest.

 

[RudderVator]

Bit of selective copy and paste reporting...

The Banking sector needs to strike a balance between digital and traditional delivery channels.

The relentless drive towards digital banking is making banks ‘invisible’, leaving customers looking for more value, human engagement and diversity of transactional channels according to the South African Customer Satisfaction Index for Banking.

blog.consulta.co.za

 

[markings]

I have no problem with STB

 

[Utterly Confused]

I have no problem with STB

Same here

 

[The Magster]

I have no problem with Standard Bank. I don't bank with them! But really, these supposed big players need to be on their guard for the up-and-coming youngsters who will show them a thing or two.