Absolute Hosting support?

[Reaper1242]

I asked a while back about budget hosting and after recommendations, decided on Absolute Hosting. Last week I sent an email to ask a question and I've still not had a response.

So this leaves me wondering. If they don't even respond to a presale query, how much am I going to struggle for support if I really need it?

Edit: All resolved and happy

 

[SYNERGY]

They have premium support which you can pay for...

It's actually one of the reasons why I moved to Domains.co.za on principle.

Absolute Hosting support is pretty decent thou.

 

[Reaper1242]

They have premium support which you can pay for...

It's actually one of the reasons why I moved to Domains.co.za on principle.

Absolute Hosting support is pretty decent thou.

I just saw the premium support thing now. Always a catch.
Can't be bothered with that kind of nonsense. Moving swiftly along.

 

[Jade @ Absolute Hosting]

Hi @Reaper1242

I’m really sorry to hear about this as this is not the norm. Please pm me your email address so that I can investigate this and provide feedback.

 

[Reaper1242]

Hi @Reaper1242

I’m really sorry to hear about this as this is not the norm. Please pm me your email address so that I can investigate this and provide feedback.

Hi @Jade @ Absolute Hosting,

Tell you what. I'm sending a new email from the same email address. Let's see if I get a reply.

 

[Jade @ Absolute Hosting]

Hi @Jade @ Absolute Hosting,

Tell you what. I'm sending a new email from the same email address. Let's see if I get a reply.

Thanks for getting back to me, please confirm the email address that you are sending to.

EDIT:
I think I have found your original inquiry, ticket 416063 which was replied to 13 minutes after being opened.

Please pm me your email address so that I can take a look through the logs on our side to determine what the issue is.

 

[Reaper1242]

Thanks for getting back to me, please confirm the email address that you are sending to.

EDIT:
I think I have found your original inquiry, ticket 416063 which was replied to 13 minutes after being opened.

Please pm me your email address so that I can take a look through the logs on our side to determine what the issue is.

No idea what happened there. I searched my inbox, spam and trash, and I see the automated reply at 8:12 am but nothing after that. That address doesn't forward, so it can't be that.

I don't doubt there was a reply, just have no clue why it never got to me. Anyway, I did get a reply this morning and a call from Kyle. So I'm satisfied with the response.

 

[Jade @ Absolute Hosting]

No idea what happened there. I searched my inbox, spam and trash, and I see the automated reply at 8:12 am but nothing after that. That address doesn't forward, so it can't be that.

I don't doubt there was a reply, just have no clue why it never got to me. Anyway, I did get a reply this morning and a call from Kyle. So I'm satisfied with the response.

Thanks for updating the thread

 

[ubercal]

No idea what happened there. I searched my inbox, spam and trash, and I see the automated reply at 8:12 am but nothing after that. That address doesn't forward, so it can't be that.

I don't doubt there was a reply, just have no clue why it never got to me. Anyway, I did get a reply this morning and a call from Kyle. So I'm satisfied with the response.

so whos fault was it in the end ?

 

[Reaper1242]

so whos fault was it in the end ?

Gremlins

 

[Kingskid]

Hi @Reaper1242

I’m really sorry to hear about this as this is not the norm. Please pm me your email address so that I can investigate this and provide feedback.

Sorry to hear OP, glad its resolved.
Just sharing my experience so far. Whenever I have logged a ticket with Absolute Hosting they have responded within minutes, and resolved any issues quickly. so I can only share positive experiences with support from them.

 

[Reaper1242]

Sorry to hear OP, glad its resolved.
Just sharing my experience so far. Whenever I have logged a ticket with Absolute Hosting they have responded within minutes, and resolved any issues quickly. so I can only share positive experiences with support from them.

Chalk it up to a glitch on the interwebs. But all sorted now and happy with the support. Can't blame them.

 

[Jade @ Absolute Hosting]

Gremlins

Agreed

Thanks for taking the call from Kyle and glad we managed to get this sorted.

Sorry to hear OP, glad its resolved.
Just sharing my experience so far. Whenever I have logged a ticket with Absolute Hosting they have responded within minutes, and resolved any issues quickly. so I can only share positive experiences with support from them.

Thanks @Kingskid - we appreciate your business and support!